Photos app stuck on "Restoring" Screen after Catalina Update

After updating my 2018 MacBook Pro to Catalina, I let the Photos app run the process of updating my photos library (which is slightly larger than 1TB). This process took just under 24 hours to run, so I was very happy when it finally finished running. However, the next time that I launched the Photos app, it just said "Restoring..." and a progress bar underneath at 0%. I have let it sit and it never progresses past 0%.


Beyond frustrated at this point that after updating my library for Many hours, I'm still unable to access my photos library. Please help!

MacBook Pro 15”, macOS 10.15

Posted on Oct 21, 2019 8:31 AM

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Posted on Jan 1, 2020 1:07 PM

OK, all is well now. All I did was quit all my apps, including Photos. Used Disk Utility > First Aid > Repair Permissions.

Relaunched Photos, and then it only took less than 10 minutes to finish what it was doing.


Now my next question is why do I see duplicates of many photos, some in .JPG format and duplicate in .HEIC format?

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Jan 1, 2020 1:07 PM in response to SamJam55

OK, all is well now. All I did was quit all my apps, including Photos. Used Disk Utility > First Aid > Repair Permissions.

Relaunched Photos, and then it only took less than 10 minutes to finish what it was doing.


Now my next question is why do I see duplicates of many photos, some in .JPG format and duplicate in .HEIC format?

Jan 5, 2020 2:34 PM in response to SenseOfLife

Hi.


Curation Complete !!


The problem, as earlier suggested, were corrupted photos in the library that the curation process could not read.

As above written, I have search for Photos that hat no ISO or Camera Model Info in the Metadata. I have found a few, but the ``Analysing... ``was still going. My Library has around 82.000 Photos and Videos.

Adding the Permissions to ``Administrators`` and ``Apply to enclosed items...`` + a restart, did not do anything. ``Analysing,..``was still going.

Today I have decided to take one by one the Photos in the Library (All Photos - view) and to my surprise I have still found a few. All of them were taken in 2014-2015. Back then I had my old iPhone 5s. After deleting these, the Curation was in a few minutes complete.

Needless to say that my iMac, late 2013, was always on since mid of November..., hoping that it would finish by itself... no it doesn't.

For those that have tried everything and the process is still not finished, my suggestion is that you should search manually for the corrupted Photos.


Thanks to everyone that wrote here trying to help us!

Jan 6, 2020 12:32 AM in response to big daddy 7

Hi.

You have to search for the corrupted photos.

  1. create a smart folder with the properties: ISO is empty. If there are photos found, that do not have a propper thumbnail (you will not be able to see them, and they cannot be exported), delete them.
  2. if after that the „curation“ is still going:
  3. create a smart folder with the properties „camera model is empty“. Do the same as to 1.
  4. if the „curation“ has not finished in a few minutes after that you have to search manually for the corrupted photos, as i have described at the post above.


This was the only thing that worked for me.


Have a nice day !!

Mar 13, 2020 4:54 PM in response to SenseOfLife

I've just experienced this for the first time ever.


Starting one or two OS releases ago, each time I update the OS and then open Photos the first time after the update it tells me that it can't locate the library and won't open. The way I got round this was to restart my Mac and, bingo, Photos opens my library.


I thought I'd try the same trick (my iCloud photo library opened fine on my iPad and on iCloud) so I restarted my Mac, opened Photos and now everything is fine. :-)


FYI: My iCloud Photos library is stored on my Mac, not on an external drive.


For now...

Oct 27, 2019 11:28 AM in response to gmrodrigues

To update on my previous post. The repairing remained at 0% for about 3 hours, then started to count and finished within another 10 hours. The library then just worked fine, but after closing Photos and restarting the computer, the same procedure started all over again, although this time the total time needed was "only" eleven hours. Looking into the library folder, it seems the files psi.sqlite, psi.sqlite-wal, Photos.sqlite-shm and Phtos.sqlite.lock were changed within the first few minutes, and then it took almost elven hours to modify Photos.sqlite and Photos.sqlite-wal. As far as I can see, nothing else was modified.

Nov 10, 2019 11:12 AM in response to samgy84

I've had some time this morning to dig into this again. Contacted Apple support once again and worked my way up the chain to a senior support person. I've now got this issue assigned to a specific person that will keep in touch with me over the next several days to make sure the issue is resolved.


The new step I was instructed to do this morning was to edit the permissions on the external hard drive which stores the photos library. Even though my user account was set to read and write, and the checkbox to "Ignore ownership on this volume" was checked, she had me add Administrators to have full read & write access to the hard drive, and then click on the gear icon below permissions to select "Apply to enclosed items..." That part can take a long time to complete if it's a large hard drive. However, after that completed, I restarted the computer and opened up Photos. It had a little delay in opening, but not long and it's now going through the curation process. I was told to let that keep running...if I do have to stop it (which I will for going to work tomorrow) it should start back up from where it left off. She said that this process shouldn't take more than 48 hours, and at that point, fingers crossed...I'll be back up to running normally.


I really hope the permissions thing did the trick! If anyone has further questions about that process let me know! I'll continue to update on how this pans out. :)

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Photos app stuck on "Restoring" Screen after Catalina Update

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