Photos app stuck on "Restoring" Screen after Catalina Update

After updating my 2018 MacBook Pro to Catalina, I let the Photos app run the process of updating my photos library (which is slightly larger than 1TB). This process took just under 24 hours to run, so I was very happy when it finally finished running. However, the next time that I launched the Photos app, it just said "Restoring..." and a progress bar underneath at 0%. I have let it sit and it never progresses past 0%.


Beyond frustrated at this point that after updating my library for Many hours, I'm still unable to access my photos library. Please help!

MacBook Pro 15”, macOS 10.15

Posted on Oct 21, 2019 8:31 AM

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Posted on Dec 2, 2019 8:30 AM

@AVADHOOTGUPTE Have you tried the solution that ended up being a fix for me? Here's what I posted a couple weeks back:


The new step I was instructed to do this morning was to edit the permissions on the external hard drive which stores the photos library. Even though my user account was set to read and write, and the checkbox to "Ignore ownership on this volume" was checked, she had me add Administrators to have full read & write access to the hard drive, and then click on the gear icon below permissions to select "Apply to enclosed items..." That part can take a long time to complete if it's a large hard drive. However, after that completed, I restarted the computer and opened up Photos. It had a little delay in opening, but not long and it's now going through the curation process. I was told to let that keep running...if I do have to stop it (which I will for going to work tomorrow) it should start back up from where it left off. She said that this process shouldn't take more than 48 hours, and at that point, fingers crossed...I'll be back up to running normally.


Since then I've been able to again use my Photos library normally. Try this out, I hope it works for you too!

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79 replies

Oct 31, 2019 9:17 PM in response to SenseOfLife

I've spent hours on same issue. I have all my photos on an external hard drive (1.6TB). It did the "updating" ok it seemed (updating of the photo library), but after the first restart of the computer, the photo library had to go thru a "restoring" process. It will stay at 0% for a long time before it finally does anything. It finally did restore. Apple said it has to go thru each photo (280,000 in my case) before it starts the actual restore (filling the blue line in with a %). The photo library did come back but will do this restore after EVERY shutdown or restart of the computer. It takes a LONG time to restore! (most of a day). There has to be a glitch in Catalina. It has done it now with 10.15 and 10.15.1. Exact same behavior. APPLE please help!

Nov 2, 2019 2:35 PM in response to prik75

I think they’re unrelated. I managed to get Photos back up and running by leaving Photos restoring (it took 10 hours) and then leaving the computer on with Photos closed. The issue seems to be related to Photos scanning all the photos for the facial recognition. I kept opening Photos every couple of hours and opening the People folder to check progress. The important thing was not to switch the computer off. I have 37,000 photos and left the computer on for 48 hours. It now seems stable , I can switch the computer off, restart and the Photos library opens without problem. I also had the Java popup at the same time but the two issues seem unrelated. This link was useful to sort this problem after Photos.


https://superuser.com/questions/1048562/which-application-is-triggering-a-to-use-the-java-command-line-tool-you-need


For me it was the “com.facebook.videochat.USERNAME.updater” causing the problem. I deleted it manually (not with terminal) from the Library/Launch Agents folder and it seems to have sorted it.


I’m no expert. It’s been trial and error, piecing information together from various forums and just waiting for the computer.

Nov 1, 2019 1:37 AM in response to big daddy 7

Maybe it is too early to be sure, but at the moment it looks like it is working now. After updating to OS 15.1 and restarting three times again with rebuilding the library for 10 hours approximately, now I can restart photos and even restart the Macbook and the program starts without problems. I hope it will remain like this.

Oct 27, 2019 11:28 AM in response to gmrodrigues

To update on my previous post. The repairing remained at 0% for about 3 hours, then started to count and finished within another 10 hours. The library then just worked fine, but after closing Photos and restarting the computer, the same procedure started all over again, although this time the total time needed was "only" eleven hours. Looking into the library folder, it seems the files psi.sqlite, psi.sqlite-wal, Photos.sqlite-shm and Phtos.sqlite.lock were changed within the first few minutes, and then it took almost elven hours to modify Photos.sqlite and Photos.sqlite-wal. As far as I can see, nothing else was modified.

Dec 25, 2019 11:00 AM in response to SenseOfLife

Catalina changed the folder and naming structure of all media stored by Photos application.


That is why it takes so long to "restore" your library. Because Catalina wants to RENAME all your media files to random names !


Beware! After this "upgrade" you won´t be able to recognize your folder MASTERS structure anymore!


Because now they are in Originals folder, BUT Catalina "played" with the older logical subfolder structure (as was it in MASTERS folder). So now you just see folders from A to Z and from 1 to 9 where ALL your media files ARE RENAMED to random long names.


Now it is nearly impossible to find your media file without PHOTOS app.


That is why I have stopped using Photos app. I want to be able to drag and drop my media files, I want to keep their logical names and date structure.

Oct 24, 2019 9:07 AM in response to SenseOfLife

I have been having same issues with photos. I've been attempting to migrate from older iMac to a new iMac. I am frustrated beyond words. Apple Support has been no help at all. They have no good answers. They just keep shoving me off to another 'Senior Advisor' or someone from the Creative Media section. Never get the call backs they promise ( waiting for one as we speak that was supposed to happen 45 minutes ago). They apparently are clueless as to how to fix this problem even though it appears to be a wide spread problem.


I am in the process of trying to export my raw images from my old iMac. Once that process completes (hopefully) I will then attempt to copy to external hard drive and import raw images into Photos on new iMac. I will need to get Photos to launch which I think I will be able to do by creating a new empty Photos Library.


All in all a dismal effort on Apples part.

Oct 31, 2019 1:37 AM in response to SenseOfLife

I had the same hope but the problem continues. After the last update I checked Photos was working, it was and opened immediately. I switched the computer off but the following morning when I switched it on it was back to the restoring screen. It took 10 hours to work through it, then worked fine. Again after switching the computer off Photos then when back to restoring taking another 10 hours. So it works fine as long as the computer is on, but closing down somehow causes a problem. I logged an issue with Apple yesterday and will do so again today.

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Photos app stuck on "Restoring" Screen after Catalina Update

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