Face ID and front/back camera stopped working. iPhone 11 Pro

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Face ID and front/back camera stopped working. iPhone 11 Pro

Hello

So i recently bought my iPhone 11 Pro. It is only 5-6 days old. There is no sign of physical damage at all.

I believe it was iOS 13.x.x update that made both the front and back-facing cameras stop working. Its only black screen. Furthermore the Face ID stopped working as well... It keeps saying "Face ID is not available" "Try setting up Face ID later".

I have tried multiple fixes, such as restarting my phone, resetting Face ID, updating to latest version.

Anyone got a fix for this?

iPhone 11 Pro, iOS 13

Posted on Oct 21, 2019 10:49 AM

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Answer 1

CarlAVII

Community Specialist

Oct 27, 2019 5:42 PM in response to BechGameplay

Hi BechGameplay,

It looks like you're having an issues with the cameras and Face ID sensor, and I want to help.

Have you tried restarting your device and making sure the software is up-to-date?

Here's what to look through:

Restart your iPhone - Apple Support

Update your iPhone, iPad, or iPod touch - Apple Support

If you're still having trouble, I recommend contacting Apple Support, or finding the nearest Apple Store or Apple Authorized Service Provider, to seek service options:

Contact Apple for support and service - Apple Support

Apple - Find Locations - Location Selector

Good luck.

Thanks for using the Apple Support Communities.

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Face ID and front/back camera stopped working. iPhone 11 Pro

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