I received an email saying that my daughters Apple account has been locked due to her not using it.

I received an email saying that my daughters apple account has been locked due to her not using it. However that is not true . I am reaching out because she in school and unable to deal with this


[Edited by Moderator]

iPhone XR, iOS 13

Posted on Oct 21, 2019 12:27 PM

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1 reply

Oct 21, 2019 12:29 PM in response to jordyn012

Scam/phishing. Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. You won’t receive a response.


reportphishing@apple.com

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I received an email saying that my daughters Apple account has been locked due to her not using it.

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