I’ve already cancelled my premium membership that I didn’t want to purchase. Please refund my card.

I’ve already cancelled my premium membership for LIFE360 nor did I know I signed up for any memebership. I was charged for a membership that I didn’t want to purchase. Please refund my card. I reached out to LIFE360 and their response was: "The subscription is being billed directly through Apple/iTunes and this is the reason why you will need to reach out to them directly. We wish we could further assist you but Life360 does not have access to your billing information or the credit card that has been charged."

Posted on Oct 22, 2019 7:49 AM

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Question marked as Top-ranking reply

Posted on Oct 22, 2019 7:58 AM

You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


View, change, or cancel your subscriptions [subscription automatic renewal] - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039


If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


For a subscription refund you will have to make a special request using one of the contact links below.


Contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html


https://support.apple.com/country-selector/itunes


3 replies
Question marked as Top-ranking reply

Oct 22, 2019 7:58 AM in response to squirreltalk

You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


View, change, or cancel your subscriptions [subscription automatic renewal] - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039


If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


For a subscription refund you will have to make a special request using one of the contact links below.


Contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html


https://support.apple.com/country-selector/itunes


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I’ve already cancelled my premium membership that I didn’t want to purchase. Please refund my card.

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