Exchange account request PW after reopen Mail and says unable to verify account name or PW

Exchange account request PW after reopen Mail and says unable to verify account name or PW


Posted on Oct 22, 2019 8:08 AM

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Question marked as Top-ranking reply

Posted on Oct 22, 2019 8:36 AM

Hi James,


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


3 replies
Question marked as Top-ranking reply

Oct 22, 2019 8:36 AM in response to James Garbose

Hi James,


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


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Exchange account request PW after reopen Mail and says unable to verify account name or PW

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