After every group of commercials plays the app shuts down with an error message - "Error: Playback has stalled out. nil". when i go back to the show I have to re-watch the commercials and often it doesn't start back up where it left off. i'm using the apple tv 4k with the latest software for both the apple tv and the cw app - i've reset the apple tv but nothing i seem to do works. it used to be fine until i updated to the latest tv os.
Apple TV 4K, tvOS 13
Then you will need to persist and encourage others to do the same, and cancel if they aren't going to take it seriously.
They are the only ones who can rectify the issue, it is their app/service and their responsibility. It would be the same as when a 3rd party app/service experiences issues on IOS or any other platform.
This happens on a lot of TV streaming apps since the OS upgrade, but the behavior is different on each app. For example, on the AMC app it speeds through about 6 minutes forcing the viewer to rewind - it does not end in an error though. But the timing of the weird behavior is always after the commercials on all the apps. Seems to be so common across different apps it seems more an Apple thing rather than the app makers.
I have not experienced this on any of the apps I used during my testing and of the few reports i've seen they are isolated to a particular app (as in the OP's), yours is only the second one I have seen where it is occurring on more. That being said, it would still be the developers responsibility to fix an issue that came about after an update
It's definitely related to the HomePods. I disconnected them (I use 2 in stereo mode with the Apple TV 4k) and was able to watch the CW shows w/o incident. Apple never updated them when they went to iOS 13.
I also tried playback without the HomePod as the speaker. The apps now function normally. However, the HomePod software was recently updated to v13 - but the problem was unfortunately not fixed. So I continue to use the TV speakers and not the HomePod. Disappointing.
No. You can give that feedback to Apple. The HomePod update was supposed to come alongside IOS 13, but they had to push it back.
That would be something for the publishers/developers to correct, either in the app, or on their servers. Do contact them about this issue. App Support ↗︎
I’ve contacted them several times and they have never responded.
And this didn’t start happening until iOS 13
do you have HomePods connected to your Apple TV?
That’s odd. The current HomePod update fixed my issue.
It can’t be the HomePod.I don’t have one and I have the same trouble with CW app on AppleTv4K
Solved the source of the issue. Disabling Disney Circle within the router fixed the nil error.
CW App on apple tv 4k error
