this is the problem :the apple tv "apple tv"could not be restored.An unknown error occured (10)

Hello,

This is the problem :the apple tv "apple tv"could not be restored.An unknown error occured (10).

Please help me.

Apple TV 4, tvOS 12

Posted on Oct 23, 2019 12:40 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2019 4:13 PM

Quit and restart iTunes. Make sure it is up to date

Check any security software installed on the system as well as firewall

Try another USB C cable


3 replies

Oct 26, 2019 4:38 AM in response to seby1976

What is the issue? Why were you trying to restore anyway?

If you do a restore through iTunes, then note the power requirements and the proper USB cable requirements.


without any errors.

Does that mean the above error message doesn’t appear anymore?


Still, when I try to pair with iPhone isn’t possible.

Pair for what? Setup with device / AirPlay / Remote app / other … ?

Apple TV should function perfectly fine without any iPhone. Get to that step first.

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this is the problem :the apple tv "apple tv"could not be restored.An unknown error occured (10)

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