I've changed my Apple ID which is a new email address but when asked to sign into apps or my account, my old email address comes up. How can i fix this?

I've changed my Apple ID which is a new email address but when asked to sign into apps or my account, my old email address comes up.  How can i fix this? It happens on my iPhone XS Max and my iPad Pro 11

iPhone XS Max, iOS 13

Posted on Oct 23, 2019 12:55 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2019 1:16 PM

It appears you created a new Apple ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review


Or you can try to set up Family Sharing to keep access to your purchases.


Family Sharing


Family Sharing - Set up


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support     

1 reply
Question marked as Top-ranking reply

Oct 23, 2019 1:16 PM in response to slmiller1953

It appears you created a new Apple ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review


Or you can try to set up Family Sharing to keep access to your purchases.


Family Sharing


Family Sharing - Set up


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support     

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I've changed my Apple ID which is a new email address but when asked to sign into apps or my account, my old email address comes up. How can i fix this?

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