there is a device that does not belong to us on our iTunes account

This iPad does not belong to anyone I know but is signed into our iTunes account. Can I determine who it belongs to and what precautions do I need to take besides changing iTunes password.

iPad Pro, 12

Posted on Oct 23, 2019 2:33 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2019 2:39 PM

You probably can't determine who it belongs to.


Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.


Apple ID device list -Check to see where you‘re signed in


 Apple ID Password Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.





1 reply
Question marked as Top-ranking reply

Oct 23, 2019 2:39 PM in response to Siegelman

You probably can't determine who it belongs to.


Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.


Apple ID device list -Check to see where you‘re signed in


 Apple ID Password Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.





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there is a device that does not belong to us on our iTunes account

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