Since downloading 13.1.3 I do not recieve a notification sound when I receive a new email.
Since downloading 13.1.3 I do not receive a notification sound when I receive a new email.
Since downloading 13.1.3 I do not receive a notification sound when I receive a new email.
Good afternoon scrapdog62,
Welcome to the Apple Support Communities!
I understand you are not receiving notifications for email that your receive since updating to iOS 13.1.3. Is this happening for a particular email account, or are you not receiving any email notifications? Are you receiving notifications for other apps like Messages?
iOS 13.2 was released October 28, 2019. I would suggest backing up your iPhone, updating it to iOS 13.2, then restarting the iPhone to refresh it.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Update your carrier settings on your iPhone or iPad
Then, if the issue persists, review these settings on your iPhone:
Notifications:
Mail - Fetch Settings:
Make sure Do Not Disturb is off:
Settings > Do Not Disturb
In the middle of the screen, under Silence, is there a check mark after "While iPhone is Locked"
It states, "Incoming calls and notifications will be silenced while iPhone is locked"
Toggle the Do Not Disturb settings on and then off to refresh them.
Use notifications on your iPhone, iPad, and iPod touch
Please reply to this thread if the issue persists after updating your iPhone, and changing these settings to test.
Take care.
Good afternoon scrapdog62,
Welcome to the Apple Support Communities!
I understand you are not receiving notifications for email that your receive since updating to iOS 13.1.3. Is this happening for a particular email account, or are you not receiving any email notifications? Are you receiving notifications for other apps like Messages?
iOS 13.2 was released October 28, 2019. I would suggest backing up your iPhone, updating it to iOS 13.2, then restarting the iPhone to refresh it.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Update your carrier settings on your iPhone or iPad
Then, if the issue persists, review these settings on your iPhone:
Notifications:
Mail - Fetch Settings:
Make sure Do Not Disturb is off:
Settings > Do Not Disturb
In the middle of the screen, under Silence, is there a check mark after "While iPhone is Locked"
It states, "Incoming calls and notifications will be silenced while iPhone is locked"
Toggle the Do Not Disturb settings on and then off to refresh them.
Use notifications on your iPhone, iPad, and iPod touch
Please reply to this thread if the issue persists after updating your iPhone, and changing these settings to test.
Take care.
Hi scrapdog62,
If the issue persists after updating to iOS 13.2, I think contacting Apple Support may be the best way to troubleshoot this issue.
Take care.
This is happening to all emails. I receive an audible notification for all text, IM and Skype.
I tried all of your suggestions, turned off a couple of times and still do not receive a notification sound when I receive an email.
Thank you for the help.
Since downloading 13.1.3 I do not recieve a notification sound when I receive a new email.