Apple Intelligence is now available on iPhone, iPad, and Mac!
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My phone keto on working but the screen was black and I couldn’t turn it off and I finally could it went on and the screen was green with 3 lines on it and it frizzed and go totally green and grainy for seconds, also the color gets fix for a second then go back green.
iPhone XS Max, iOS 13
Hello and welcome to Apple Support Communities Julia_Reyes,
I see that you have some vertical lines on your screen after updating your software. I can understand your concern, and I'd be happy to help.
Let's have you try to restart your iPhone and see if the issue still remains. Also, you'll want to make sure that you've updated to the most recent version (13.2) of software. If the issue still remains after trying these steps, you'll want to reach out to Apple Support.
Update your iPhone, iPad, or iPod touch
Thank you fir using Apple Support Communities.
Hello and welcome to Apple Support Communities Julia_Reyes,
I see that you have some vertical lines on your screen after updating your software. I can understand your concern, and I'd be happy to help.
Let's have you try to restart your iPhone and see if the issue still remains. Also, you'll want to make sure that you've updated to the most recent version (13.2) of software. If the issue still remains after trying these steps, you'll want to reach out to Apple Support.
Update your iPhone, iPad, or iPod touch
Thank you fir using Apple Support Communities.
iPhone XS Max has problems after update
