Mac Mini (Late 2012) cannot connect to the internet via ethernet

Last week we were having issues with our Optimum provided router and we had it replaced with a Sagemcom F@st 5260CV. My Mac Mini was connected to it via Ethernet whereas all other devices are wireless and until yesterday we have had no further issues.


The problems started when I had to move the location of our router to another room. Since doing this, WiFi has continued to work without issue but I have been unable to obtain an internet connection via ethernet on the Mini.


There seems to be a working ethernet connection as I use my Mini headless and connect to it via the app Screens Connect, I am still able to access it when WiFi is disabled. Also, the ethernet cable connector on the Router displays an active green LED.


Things I have troubleshooted:

  • Restarting modem & router
  • Restarting Mac Mini
  • Replacing ethernet cable
  • Trying all other ethernet ports
  • Clearing browser history and restarting Mac (something Optimum suggested but why I know not)
  • Renewing DHCP license (should I be provided with new IP? If so, it doesn't seem to do it)
  • System Preferences > Network > Click the lock to authenticate > Location: > Edit Locations... > Click [+] > Name it "New Location" > Click "Done" > Click "Apply
  • In Terminal I have tried to ping google.com and my IP address to no avail (ping: cannot resolve google.com unknown host / Request timeout for icmp_seq 0)


My Mac mini (Late 2012) is running macOS 10.13.6. I am in process of doing a MacOS update to see if that has become an issue. Otherwise I am stuck. Optimum have said there is no issue with the router but they have come to this conclusion without troubleshooting it. Crazy Optimum.


Fortunately, I have the WiFi working so it isn't the be all end all. But I use the Mac Mini as a media center and the WiFi can be unreliable so I would really like to sort out this ethernet issue. Any advice will be appreciated, thanking you.

Mac mini, macOS 10.13

Posted on Oct 24, 2019 8:18 AM

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7 replies

Oct 24, 2019 5:27 PM in response to hcsitas

hcsitas wrote:

Avoid Netgear.


What makes you say that?


I have a Netgear gateway modem/router at one end of the house.

70' of Cat6 cable that goes under the house and up into the first Netgear switch.

That first switch has 2 computers and a 30' Cat 6 cable that goes to a second Netgear switch.

The second Netgear switch supplies ethernet to a third computer, an OOMA and a game box in another room.

All of the computers including the one connected to the second Netgear switch are getting the original 100Mbps service.


FWIW I bought the Netgear gateway modem/router to eliminate the monthly Comcast gateway rental cost and it has paid for itself 10 fold.

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Mac Mini (Late 2012) cannot connect to the internet via ethernet

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