catalina does not suppport superdrive

updated to Catalina

now neither of my external DVD players work ( superdrive or Asus).

Anybody else with this issue?


Posted on Oct 24, 2019 8:40 AM

Reply
45 replies

Jan 23, 2020 9:11 AM in response to ignacio78

Google translation:

I have the same problem, I just bought the MacBook Pro 16plg and md makes a mistake "this device requires power, connect to the electricity network", I tested it on two machines of an Apple physical store in Mexico and I made the same mistake, they tested it on a computer 2018 or less, with Mojave or earlier and I work the superdrive without problem. You have to generate an update of Catalina so that it functions correctly (Apple, urgent)

Can you explain the statement in bold? Does that mean the Superdrive won't work on your MBP without it being connected to the power cube?

Jan 22, 2020 9:54 PM in response to i_rina

Tengo el mismo problema, recién compré la MacBook Pro 16plg y md marca un error "este dispositivo requiere energía, conecte a la red Eléctrica", lo probé en dos maquinas de una tienda física de apple en Mexico y marco el mismo error, lo probaron en na computadora 2018 o menos, *** Mojave o anterior y trabajo el superdrive sin problema. Tiene que generar una actualizacion de Catalina para que funciones correctamente (Apple, urge)

Feb 20, 2020 3:19 PM in response to ignacio78

Let me tell you about another actualization. My took my iMac (27", Late 2015) running the latest version of Catalina (10.15.3) and plugged my older SuperDrive (Model A1379) into a USB port on my iMac. I could not insert a DVD nor does Disk Utility see the SuperDrive. My conclusion is the SuperDrive works properly only between a LIMITED number of Apple products.

The System Report shows an Apple USB SuperDrive but it has a Serial Number which does not match the one on the box that the SuperDrive came in. I tried attaching the SuperDrive to my old 17" MBP running High Sierra and it gave an error message that it is not supported. It already has an internal SuperDrive.

Jan 2, 2020 3:51 PM in response to malinn

I have a iMac (Retina 4K, 21.5-inch, Late 2015). I want to connect a apple super drive but, it will not connect.

What do you mean it will not connect? The cable connects, right? Can you turn it on and put in a disk? What happens. Do you have CDs, DVDs and iPods checked in the Finder's General preferences?



What system are you running? I believe it was an early version of Mojave that couldn't see a disk in the drive. That was corrected in later system versions.


Describe what else you've tried.



Feb 19, 2020 2:48 PM in response to CoryM2

My SuperDrive works just fine on a 2013 iMac 27" running Catalina 10.15.3, so obviously Catalina does support these devices.

I have no problems at all with CDs or DVDs, Music (iTunes) or TV. The DVD Player app has no issues with the drive whatsoever.

Even Handbrake seems to do okay with it as well.


I can't say what's going on with all these other machines, but there's light at the end of this tunnel, folks.

Dec 8, 2019 11:06 PM in response to ripley500

I have been having problems with my superdrive since the Catalina installation. I went through troubleshooting with Apple Support and at the Genius Bar. My drive worked in the store but not on my imac. Anyone with a late 2012 mac and Catalina OS having trouble with their superdrive? Mine will not recognize the region of DVDs, freezes the Music app when trying to play the CD and freezes up when burning a CD.

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catalina does not suppport superdrive

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