Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

catalina does not suppport superdrive

updated to Catalina

now neither of my external DVD players work ( superdrive or Asus).

Anybody else with this issue?


Posted on Oct 24, 2019 8:40 AM

Reply
Question marked as Best reply

Posted on Dec 8, 2019 11:06 PM

I have been having problems with my superdrive since the Catalina installation. I went through troubleshooting with Apple Support and at the Genius Bar. My drive worked in the store but not on my imac. Anyone with a late 2012 mac and Catalina OS having trouble with their superdrive? Mine will not recognize the region of DVDs, freezes the Music app when trying to play the CD and freezes up when burning a CD.

45 replies

Jan 2, 2020 4:08 PM in response to Old Toad

Running macOS Catalina 15.10.2

SuperDrive icon not on the desktop.

Restarted with a CD in the drive earlier. Drive then sucked it in but I couldn't eject it.(Eject icon came up but nothing happened until, I don't know what, the drive ejected the CD. ?????

Besides, Finder Preferences window shows CDs and DVDs box checked but desktop shows no drive icon.

Jan 22, 2020 9:54 PM in response to i_rina

Tengo el mismo problema, recién compré la MacBook Pro 16plg y md marca un error "este dispositivo requiere energía, conecte a la red Eléctrica", lo probé en dos maquinas de una tienda física de apple en Mexico y marco el mismo error, lo probaron en na computadora 2018 o menos, con Mojave o anterior y trabajo el superdrive sin problema. Tiene que generar una actualizacion de Catalina para que funciones correctamente (Apple, urge)

Jan 23, 2020 9:11 AM in response to ignacio78

Google translation:

I have the same problem, I just bought the MacBook Pro 16plg and md makes a mistake "this device requires power, connect to the electricity network", I tested it on two machines of an Apple physical store in Mexico and I made the same mistake, they tested it on a computer 2018 or less, with Mojave or earlier and I work the superdrive without problem. You have to generate an update of Catalina so that it functions correctly (Apple, urgent)

Can you explain the statement in bold? Does that mean the Superdrive won't work on your MBP without it being connected to the power cube?

Feb 19, 2020 1:40 PM in response to ripley500

This seems to definitely be an issue with Catalina. My SuperDrive worked just fine before the upgrade and immediately stopped working after the upgrade. Now, the SuperDrive powers up and the CD/DVD spins up but never mounts. I just tired it on my wife's laptop that's still running Mohave and everything works perfectly.

Feb 19, 2020 2:48 PM in response to CoryM2

My SuperDrive works just fine on a 2013 iMac 27" running Catalina 10.15.3, so obviously Catalina does support these devices.

I have no problems at all with CDs or DVDs, Music (iTunes) or TV. The DVD Player app has no issues with the drive whatsoever.

Even Handbrake seems to do okay with it as well.


I can't say what's going on with all these other machines, but there's light at the end of this tunnel, folks.

Feb 20, 2020 3:19 PM in response to ignacio78

Let me tell you about another actualization. My took my iMac (27", Late 2015) running the latest version of Catalina (10.15.3) and plugged my older SuperDrive (Model A1379) into a USB port on my iMac. I could not insert a DVD nor does Disk Utility see the SuperDrive. My conclusion is the SuperDrive works properly only between a LIMITED number of Apple products.

The System Report shows an Apple USB SuperDrive but it has a Serial Number which does not match the one on the box that the SuperDrive came in. I tried attaching the SuperDrive to my old 17" MBP running High Sierra and it gave an error message that it is not supported. It already has an internal SuperDrive.

Mar 9, 2020 1:04 PM in response to ripley500

I recently bought a superdrive to go with a Mac mini that I have. The mini is running Mojave 10.14.6 I also have a 2017 MBPro running the latest version of Catalina.

I have a collection of clip art stored as .pict files on CDs. If I plug the superdrive into the mini running Mojave, they mount just fine and are accessible to use.

If I plug the superdrive into the MBPro (using an Apple brand adaptor) the drive IS seen in system preferences and there is an eject icon on the menubar, BUT it will not mount and read these particular CDs at all. The disc spins up, makes a few noises then stops.

Apparently there are SOME data discs that Catalina refuses to see. It mounts audio CDs just fine and I have a DVD with audio files stored on it and it mounts that just fine.

catalina does not suppport superdrive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.