Arcade not working on macOS and problems with family sharing

Hi,


I have Arcade installed on my Mac but on occasion for both me and family members games will start then crash and take us back to the App Store with this view;



We have a subscription, have family sharing enabled but it just keeps dumping back to this screen. The only way to clear this is to log out of App Store, log out of iCloud, then re-login, then re authenticate and it sometimes works.


Any ideas?


Thanks,

David.



iMac, OS X 10.10

Posted on Oct 24, 2019 12:37 PM

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Question marked as Top-ranking reply

Posted on Dec 4, 2019 1:26 PM

Ultimately, and this may not be generically helpful, but I tracked my situation down to some shared-via-iCloud disk and GameCenter issues.


I am a developer person and was using Catalina during the great "Hey my iCloud Disks are all Messed Up" thing. This made me suspicious.


I also noticed that some of the errors signing in involved my Game Center account (looking at logs while trying to run Arcade apps showed complaints from `gamed` - the daemon associated with Game Center).


I have two macOS machines that I use iCloud sharing on + a bunch of iOS devices. Arcade works on all of my iOS devices and one of the macOS devices.


I did the following -

  • on the 'non working' machine I deleted my Game Center account from the Internet Accounts panel
  • on the 'non working' machine I logged out entirely from iCloud - Music, Arcade, the Store, etc.
  • shut it down
  • on the 'working' machine I logged out of iCloud. This logged me out of Music, Arcade, the Store, etc.
  • I did not delete the Game Center account there before.
  • shut it down
  • reboot, chicken sacrifice, ritual dance, various prayers to various deities the 'non working' machine.
  • logged back into iCloud on non-working machine
  • waited for everything to get re-synched, iCloud disk stuff importantly.
  • rebooted for good measure, habit, superstition, etc.
  • ran Arcade game I had downloaded previously. Used to go to the screen you see at the beginning-
  • this time it asked me to log into Game Center instead of taking me to the Arcade Buy Page!!!
  • game continued to run, things worked, ran around house in celebration
  • re-logged into iCloud on 'working' machine
  • everything there back to system normal


YMMV, consult your doctor to see if signing in and out of things is right for you.


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54 replies

Dec 28, 2019 8:50 AM in response to galfridus73

It month later,

still the problem is happening. All the updates and whatnot are the latest ones. No betas.

Clearly family shares things: it means also computers.

As Apple has made us beautiful possibility to share stuff through family and this has been until now very well working solution - all members have their own account and Apple ID... In modern world I think it is mandatory (security and privacy aspects) so lets try to keep the same line!

I hope this issue will be fixed soon.

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Arcade not working on macOS and problems with family sharing

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