Hi! I am trying to setup my new macbook pro and when to asks me to create a computer account, I can’t change the name. For some reason I try to type it at it doesn’t work. How can I change the information in the blank spaces?? Thank you

I can’t change or erase the information that is already written down. I can only click on continue, and it asks me to change the name, because it can’t be used. I also trying clicking on the arrow that is on the right and it doesn’t workorm

MacBook Pro 15”, macOS 10.14

Posted on Oct 25, 2019 12:38 PM

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1 reply

Oct 31, 2019 9:39 AM in response to Kpmac90

Hello Kpmac90,


Welcome to the Apple Support Communities. I see you were running into an issue setting up your Mac.


Were you able to complete the setup process since making this post? If not, I recommend holding power on your Mac until it shuts down; then start it up again and start the process to see if that helps.


To look at another possibility, did you try migrating data from another Mac or setting up a user account with a similar name prior to making this post? You mentioned you're seeing an alert that the account name can't be used, and knowing that background information may be useful.


Cheers.

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Hi! I am trying to setup my new macbook pro and when to asks me to create a computer account, I can’t change the name. For some reason I try to type it at it doesn’t work. How can I change the information in the blank spaces?? Thank you

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