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App Store Won't Recognize Correct User Name

We have 2 accts on our iMac (running 10.14.6; haven't updated to Catalina yet) one for us and one for our kid. Separate log in credentials. Kid has set up his own iTunes acct and so has his own Apple ID. We are not signed in to his acct on our side. I have confirmed we are signed in to our own Apple acct.

I want to update software but the Apple ID username that appears in the App Store is our kid's Apple ID and there is no way to change it.

Any ideas on how to make the App Store reflect the correct username/Apple ID?

iMac 21.5" 4K, macOS 10.14

Posted on Oct 25, 2019 1:42 PM

Best reply

Eric Root

Level 10

684,075 points

Posted on Oct 25, 2019 1:50 PM

Did they purchase the software you want to update? If so, it is tied the their Apple ID.

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App Store Won't Recognize Correct User Name

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