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Mail cannot verify account details

When adding mail account, message "Cannot verify account details" keep appearing though details are correct

iMac 21.5", macOS 10.13

Posted on Oct 25, 2019 11:35 PM

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Question marked as Top-ranking reply

Posted on Oct 26, 2019 12:37 PM

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

1 reply
Question marked as Top-ranking reply

Oct 26, 2019 12:37 PM in response to macsupport12

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

Mail cannot verify account details

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