Logicboard issues with MacBook Pro (13-inch, 2017, two Thunderbolt 3 ports)

Hi all.

After 1.5 years of normal usage MacBooks' logic board is out of order. Laptop was used only for coding. Apple service tried its total reinstalling of the system (did not help).

I paid for the reinstallation and now after service diagnostics I paid for a motherboard replacement. Today I'm waiting for my Mac to be repaired.

After googling reasons I found a lot of articles about this issue on:

forbes

digitaltrends

cultofmac

macobserver

etc


All this says that I'm definitely will have problems with SSD as it's said they are needed to be replaced both. Is that true? Why services don't know about this fact? If so, and if my laptop will be broken in several months with the same issue, will Apple bring my money back for last repair?

Should I pay for both SSD? Oo

Because if yes and they can't predict it despite of all available information on this issue, I'd rather buy another laptop.

Thanks.

MacBook Pro 13", macOS 10.14

Posted on Oct 26, 2019 2:33 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2019 10:37 AM

LaraNeedsAnswers wrote:

All this says that I'm definitely will have problems with SSD as it's said they are needed to be replaced both. Is that true? Why services don't know about this fact? If so, and if my laptop will be broken in several months with the same issue, will Apple bring my money back for last repair?
Should I pay for both SSD? Oo
Because if yes and they can't predict it despite of all available information on this issue, I'd rather buy another laptop.
Thanks.

There is a free repair program for certain SSD's on the non-TouchBar model. Whenever the system is repaired for any reason the Apple tech is supposed to check the SSD to see if it qualifies for the repair program.

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


All SSDs are susceptible to failure without any prior warning signs. Always make sure to have good verified working backups.


FYI, here are all the current publicly acknowledged free repair programs for various Apple products. There are actually several repair programs for your particular laptop.

https://support.apple.com/exchange_repair

Similar questions

6 replies
Question marked as Top-ranking reply

Oct 26, 2019 10:37 AM in response to LaraNeedsAnswers

LaraNeedsAnswers wrote:

All this says that I'm definitely will have problems with SSD as it's said they are needed to be replaced both. Is that true? Why services don't know about this fact? If so, and if my laptop will be broken in several months with the same issue, will Apple bring my money back for last repair?
Should I pay for both SSD? Oo
Because if yes and they can't predict it despite of all available information on this issue, I'd rather buy another laptop.
Thanks.

There is a free repair program for certain SSD's on the non-TouchBar model. Whenever the system is repaired for any reason the Apple tech is supposed to check the SSD to see if it qualifies for the repair program.

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


All SSDs are susceptible to failure without any prior warning signs. Always make sure to have good verified working backups.


FYI, here are all the current publicly acknowledged free repair programs for various Apple products. There are actually several repair programs for your particular laptop.

https://support.apple.com/exchange_repair

Oct 26, 2019 10:33 AM in response to raghav.kapur5

raghav.kapur5 wrote:

When your logic board is replaced it also includes all the components on the logic board such as the SSD and processor.
There is no way to replace the laptop's SSD without changing the logic board as the SSD is soldered onto the main logic board and therefore non removable or interchangeable.

This is incorrect for the non-TouchBar model. The non-TouchBar model has a removable SSD with a completely different proprietary connector.

Oct 26, 2019 5:10 AM in response to LaraNeedsAnswers

I had a logic board problem on mine also. The thunderbolt bus was defective. It had AppleCare so was covered. Repairs outside of AppleCare are covered for 90 days in USA. We ended up with a new top case including keyboard, SSD was new also. So you should ask if you are getting that also. So the logic board replacement could be about the same as getting a new computer with the exception of the screen.

Oct 28, 2019 3:39 AM in response to HWTech

Thanks for reply.


After checking my SN I get this:

 The serial number you entered is not eligible under this program because either:

- It's not in the affected serial number range.

- Our records show that your drive has already been serviced.

- Our records show your device is no longer eligible for a free service under this program.

Now my laptop is in service now, waiting for my payment-for-repair. As far as I understand, if my laptop is already in service, it may mean that my "drive has already been serviced". Or even what is "no longer eligible for a free service under this program"...

Not sure, that service knows something about any of these programs.


Anyway, thank you

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Logicboard issues with MacBook Pro (13-inch, 2017, two Thunderbolt 3 ports)

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