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Level 1

4 points

Error 10 when trying to restore my iphone in iTunes 12, iOS Sierra

I am getting error 10 while restoring my iPhone. Any ideas?

iPhone 7, iOS 12

Posted on Oct 26, 2019 7:28 PM

Top-ranking reply

Community Specialist

Posted on Nov 1, 2019 9:27 AM

Hello jmunoz100k and welcome to Apple Support Communities.

I see you are getting an Error 10 when trying to restore an iPhone via iTunes.

"If you see one of the errors below, you might have a hardware issue:

- 1, 3, 10, 11, 12, 13, 14, 16
- 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
- 1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

1. If iTunes is already open, quit and reopen it.
2. Check your third-party security software.
3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
4. Check for outdated or modified software.

If you still see the error, contact Apple Support."

Cheers.

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