iPad Movies won't play; used to play fine.

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Level 1

5 points

iPad Movies won't play; used to play fine.

On the iPad, which is totally up to date, I am using the TV app and the list of movies to play have an indicator on the right side of the screen. If the indicator is a vertical rectangle with a check mark inside, the video plays fine. If the indicator is a right arrow; it will move to the video and immediately move back. Many of these videos have been in my library for years and I can't figure out how some work and some don't. I tried converting some of them, which were in the .m4v format to .mov, and that didn't help.

These are things that I have pulled off of television, using an Eye 3 system so I can put cartoons and even commercials on the iPad for my grand-daughter.

iPad mini 3 Wi-Fi

Posted on Oct 27, 2019 7:31 AM

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Answer 1

QuickPost

Level 10

103,437 points

Oct 27, 2019 3:30 PM in response to NIMSkull

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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Answer 2

NIMSkull Author

Level 1

5 points

Oct 27, 2019 6:03 PM in response to QuickPost

I discovered a solution. I looked at two videos; one that worked and one that didn't, and I found that the file types were a little different, even though both m4v. The working one listed AAC and H.264. I have a program called Movavi Video Converter and had it convert the non-playing video to an Apple iPad version, which listed both AAC and H.264. Once it did that, the new video now works. I don't know all of the ins and outs, but so far that is working. Thanks for anyone who tried to help.

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iPad Movies won't play; used to play fine.

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