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Why does my Charter address and password allow me to access my email at Spectrum.net but the same account and password does not work on Apple Mail. I have used the Apple Mail install information provided at Spectrum.net.
iMac, macOS 10.13
I suspect you did not setup your Spectrum mail account correctly in the Mail app. Please refer to Add or remove email accounts in Mail on Mac - Apple Support and if you have verified the mail account is set up correctly then please troubleshoot using If you can’t send or receive email on your Mac - Apple Support
I suspect you did not setup your Spectrum mail account correctly in the Mail app. Please refer to Add or remove email accounts in Mail on Mac - Apple Support and if you have verified the mail account is set up correctly then please troubleshoot using If you can’t send or receive email on your Mac - Apple Support
Thank you for the suggestions. I've tried all fixes described in both links but still cannot get charter mail via Apple mail. I can get charter mail via webmail at Spectrum's website and get "some" charter mail via iCloud as well. I know there's a history between Charter/Spectrum and Apple Mail that may or may not explain my problem. I should add that my iPhoneX and iPadPro get error messages about mobile.charter.net not responding though the same ID and password are used the work with webmail and I get the Charter mail feed apparently via iCloud on both mobile devices. Oh well, thanks again.
I searched the communities and tried many suggestions found there. None worked for me. I installed the Thunderbird Mail app and it works just fine with Charter Spectrum. I would prefer to use the Mac Mail app but gave up on it. Hope this post will help others who have not found a better solution.
I finally found a solution that worked for me. Search and delete Keychain entries for mail.charter.net, mobile.charter.net, and smtp.charter.net. Then re-add your Charter email as a new account from Mail preferences. Many months ago I tried the suggested community solution "delete keychain entries for your email". This never worked for me because it was too general. I had a large number of Keychain entries for websites where my username was my email address. Therefore, I never selected the correct Keychain entries to delete. I finally had the idea to search not for my email address but for the server names. I hope this post will help other Charter users who continue to experience Mail problems.
I’m using Spark now. I’ve turned off all the”smart” features.
I'll give it a try. Thanks.
Apple Mail and Charter/Spectrum
