Bluetooth audio problems Catalina

I've updated to Catalina and I'm not experiencing a lot of problems, but one problem in particular and it annoys me a lot.


I'm always using Bluetooth headphones or speakers on my Mac to listen to music.


The problem is that the sound to my output device randomly drops to zero. First I thought it lost connection but when I go to Bluetooth Settings it's still there and connected. When I go to Audio settings the device is still there and selected. So I push the volume-up button and the output device instantly changes to internal speakers and the sound is being played through my speakers instead of my Bluetooth connected device. When I look at the Bluetooth Settings again, the headphones are still connected. So it looks like an audio-codec-driver-software-hardware(or whatever it is)-problem instead of an Bluetooth problem. My Bluetooth apple mouse stays connected and keeps working.


The problem, as described above, appears randomly. Sometimes 3 or 4 times spread over the day, sometimes 4 or 5 times within an hour, sometimes 2 times within a minute! Very annoying.


The quickest way to solve the problem ad hoc is to disconnect and connect the Bluetooth device again through the top at Bluetooth settings.


I'm using different devices and each of them have the same problem;

- Apple AirPods 2

- Steelseries Arctis Wireless Pro

- Jbl charge 3


I've already deleted the Bluetooth folder in Library and rebooted my Mac.


I've already forgot the devices and reconnected everything.


I've already turned off and on my Bluetooth on my Mac


I've already turned off my Bluetooth on my phone (thought maybe this caused the problems but.. unfortunately no..)


Is there anyone with the same problems or does anyone has any ideas to fix this extremely annoying problem?


It looks like this problem appeared eversince I've updated my device to Catalina.

MacBook Air 13", macOS 10.15

Posted on Oct 27, 2019 11:16 PM

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Posted on Nov 13, 2019 4:55 AM

Apple Support suggested undertaking a NVRAM reset (see link below).


I have been testing it since and I haven't experienced anymore issues after an hour (it usually disconnected in less than 5 minutes before this).


Let me know if it works for you guys.


NVRAM Reset: https://support.apple.com/en-us/HT204063

(Don't worry it doesn't erase your data)

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380 replies

Nov 1, 2019 7:16 AM in response to Bunkface

I've been having the same exact issue since updating to Catalina. Extremely annoying. I've been routinely checking various Reddit & Apple threads etc. every few days to see if anyone has found a fix for this. Apple has released a few different updates to Catalina but have not fixed this major issue, which is very surprising. I've seen some people say that downgrading to Mojave is the only solution, but I don't want to have to go through that whole process. I am hoping Apple can see these consistent complaints and address this issue.

Nov 4, 2019 5:35 AM in response to Bunkface

I have the same. I connect to a Pioneer Bluetooth stereo system, and stream Internet radio throughout the day, and yes, 3 or 4 times a day, completely at random when not even doing anything on the Mac, it simply drops back to the Mac's speakers.


The Bluetooth icon hasn't changed, it's still connected to the stereo, everything is up and running, but I have to manually go back to the BT icon and disconnect/reconnect the external device.


I haven't had the patience to leave it alone when it does this to see whether it spontaneously reconnects to the external speaker system - I expect it does (because I sometimes leave my desk for half the day and it's always connected when I return), but I can imagine how frustrating it is when you'r using headphones.

Nov 14, 2019 1:05 AM in response to Bunkface

This is the same issue for me


I have basic Bluetooth® Headphones from Lazer (no noise cancelling, sound quality etc). This usually occurs when I use Windows on my Mac and I connect my headphones to Windows and then I switch back to MacOS and I connect the headphones it but the audio comes from the speakers yet it is saying connected. Whats more interesting is that that the headphones won't show as the sound output device and yet it is connected.

A similar issue happens Windows. When I try to connect my headphones to Windows, it will try to connect but then it will say We didn't get any response. Try Connecting again.


Another issue is when sometimes when I connect my headphones to my Mac it will connect but after 1-2 minutes it automatically disconnect and I have to reconnect it. To make it more worse sometimes it will create the same problem as Bunkface mentioned

Nov 18, 2019 2:15 PM in response to Bunkface

There are quite a few discussions threads with this issue, unfortunately no solution. It affects all Bluetooth devices I connect to (am on 10.15.1 Catalina) my Mac; after 5-10 min the audio drops to internal speakers even though Bluetooth still connected.


I've tried many things: PRAM reset, deleted Bluetooth pref file, disconnect, reset, etc. Nothing works.


I've been on the phone with support twice for this issue, and were unable to fix. When rebooting in safe mode this problem doesn't seem to happen, so I imagine there is some issue with the bluetooth device file itself?


It's horribly frustrating since I use a Bluetooth headset for work, and will be connected to other devices throughout the day. Really can't understand how Apple hasn't pushed a fix through yet on such a serious bug.

Nov 21, 2019 9:16 AM in response to Bunkface

The same thing happens to me. I'm using:


  • MacBook Pro 2017 with TB 13", running on Catalina v10.15.1
  • Sony WH-1000XM3 headphones
  • Marshall Stanmore II
  • Apple AirPods 1st gen


It happens very rarely on the airpods, but it still happens from time to time.


The same thing happened on Mojave but maybe once or twice a month. On Catalina it happens every few minutes which makes bluetooth audio completely unusable.

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Bluetooth audio problems Catalina

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