Iphone 6s plus 13 iOS crushes the internet

Question

Level 1

8 points

Iphone 6s plus 13 iOS crushes the internet

The latest update to 13 iOS on the Iphone 6sPlus ( MKU92RU/A) crushed the internet connection ( both WiFi and mobile) except some native services like iMessenger. Push notifications receiving , but cannot send anything at all , same with the other few messengers like whatsup , viber , IMO. Safari doesn't work too. Appying to the local cell operator for the SIM-card replacement didn't help either. The light reset didn't work too. Playing with auto search of mobile operator didn't work either. No PC/MAC available for rolling back to a certain iOS version ( even if it was - I doubt these versions from 3-rd party sites are reliable enough) . Is there any other way to fix this without complete reset ?

iPhone 6s Plus, iOS 13

Posted on Oct 28, 2019 6:27 AM

Reply

Answer 1

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,166 points

Oct 28, 2019 6:39 AM in response to Inuser

Contact your Carrier / ISP.

There are two major Updates in an iPhone / iPad:

iOS Update (Optional): Released by Apple Inc basically for improvements, security and bug fixes. Does not affect Data, Calls & SMSs if not updated

Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..

How to Update Carrier Settings

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support

How to update iOS

Go to Settings > General > Software Update > Automatic Updates, then turn off AutomaticUpdates. At any time, you can check for and install software updates. Go to Settings > General > Software Update. The screen shows the currently installed version of iOS and whether an update is available.

Update iOS software on iPhone - Apple Support

Reply

Answer 2

Inuser Author

Level 1

8 points

Oct 29, 2019 8:52 AM in response to SravanKrA

Thank you for reply, the solution you proposed was quite close, but the real reason was in the 3-rd party local VPN application. Once it was deleted - all internet connections started working fine. Look like this app "didin't like" the iOS 13 update( or vise versa) . So in order to make this solution complete - add this possible option too .

Reply

Iphone 6s plus 13 iOS crushes the internet

Similar questions