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keyboard buttons responding to different things

i recently updated my mac, and ever since then my keyboard hasn't been functioning properly. Whenever I click the brightness down function, the brightness goes down but the sound also goes down, and vice versa. The shift button also selects 'enter', and the down arrow key is not working altogether. The "-" used to turn the keyboard brightness down, but then I turned the function keys off and that stopped happening. I turned off the function keys and then pressed the brightness down button and when I did that the volume didn't change, but everything that doesn't involve the function keys is still happening. I've done a full restart, and shut down my laptop multiple times, and i've also reset the PRAM, but nothing has worked. What should my next step be?

MacBook Air 13", macOS 10.12

Posted on Oct 28, 2019 6:10 PM

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Question marked as Top-ranking reply

Posted on Oct 28, 2019 6:39 PM

Does yours qualify for Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro...


https://support.apple.com/keyboard-service-program-for-mac-notebooks

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

▪ MacBook (Retina, 12-­inch, Early 2015)

▪ MacBook (Retina, 12­-inch, Early 2016)

▪ MacBook (Retina, 12-­inch, 2017)

▪ MacBook Air (Retina, 13-inch, 2018)

▪ MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2016)

▪ MacBook Pro (15-­inch, 2017)

▪ MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2018)

▪ MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2019)


Note: No other Mac notebook models are part of this program.

https://www.apple.com/support/keyboard-service-program-for-mac-notebooks/

1 reply
Question marked as Top-ranking reply

Oct 28, 2019 6:39 PM in response to neens17

Does yours qualify for Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro...


https://support.apple.com/keyboard-service-program-for-mac-notebooks

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

▪ MacBook (Retina, 12-­inch, Early 2015)

▪ MacBook (Retina, 12­-inch, Early 2016)

▪ MacBook (Retina, 12-­inch, 2017)

▪ MacBook Air (Retina, 13-inch, 2018)

▪ MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2016)

▪ MacBook Pro (15-­inch, 2017)

▪ MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2018)

▪ MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2019)


Note: No other Mac notebook models are part of this program.

https://www.apple.com/support/keyboard-service-program-for-mac-notebooks/

keyboard buttons responding to different things

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