Face ID fails after 13.2 update, iPhone XR
Updated my wife’s iPhone to latest iOS and Face ID no longer works. Tried to reset and setup Face ID again it is failing. Currently doing restore from backup but is this known issue with latest iOS?
User profile for user:
chuck_3rd
User level:
Community Specialist
Hello 1mcgeek and welcome to Apple Support Communities.
I see you're having issues with Face ID after a recent update. Follow the steps outlined here:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Depending on the specific error message you're seeing, if the tips there do not resolve the issue, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.
Cheers.