Sent mailboxes and emails disappearing; different Sent boxes on different devices

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Level 1

4 points

Sent mailboxes and emails disappearing; different Sent boxes on different devices

After many years of happy use, my Sent mailboxes have started acting really weird lately.

I found that Sent messages were being saved in different mailboxes on my iPhone, MacBook and iMac. Not all sent messages were showing up in the catch-all "Sent" box that shows items from all accounts.

Tried to solve this but couldn't, so labelled the various mailboxes "Sent from phone", "Sent from laptop" etc. That seems to have caused even more problems. Now if I try to set a particular Sent mailbox in Accounts > Mailbox Behaviors, the mailbox I choose immediately disappears!

This has resulted in many sent emails also disappearing. Sometimes they show up in Recovered folders, but often they disappear for good.

Please help!

Apple Mail 11.5

iMac Line (2012 and Later)

Posted on Oct 29, 2019 4:53 AM

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Answer 1

Oct 29, 2019 7:57 AM in response to franch

Updated to iOS 13.2 this morning. “All Mailboxes” in the Mail App went blank with “No Mail”. Can pull up unread messages by clicking unread filter buttons. Unclick, and all disappear. Weirdly, new messages coming in show up. Old messages available under individual boxes.

Did a reboot. Same issue.

Apple, please fix this.

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Answer 2

Oct 29, 2019 1:52 PM in response to BDAqua

Not I who renamed boxes...that was original poster franch.

In regards to my issue, I contacted support. After hard rebooting, changing settings, and deleting and reinstalling mail app, all emails came back to “all mailboxes”, but with “no sender” and “no subject” on every one. Support wanted me to try “reset network settings” after other things were tried, but I didn’t want to lose all my wifi passwords. Another support person suggested deleting each account off my phone and reinstalling it. That worked.

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Answer 3

franch Author

Level 1

4 points

Oct 30, 2019 5:45 AM in response to BDAqua

Yes they show up in webmail the same as they do in Apple Mail, but if I set a particular mailbox as my preferred option then it still disappears. I just want all my Sent items in the same place when sent from different devices.

The rest of my emails are ok.

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Answer 4

franch Author

Level 1

4 points

Oct 30, 2019 8:32 AM in response to BDAqua

No, different mailboxes on different devices.

And on my iMac, I now can’t choose a mailbox for them to be saved into. If I do, that mailbox disappears. They do get saved into the catch-all Sent box, but emails sent from other devices don’t. So there’s nowhere I can go to find all my sent items in one place. And some sent emails are disappearing completely. It seems really chaotic.

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