No space left on iCloud Drive. Impossible to delete files.

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Level 1

8 points

No space left on iCloud Drive. Impossible to delete files.

So at some point I had a big folder on iCloud Drive (I upgraded to 200GB once) and then downgraded without removing anything. Now my iCloud Drive is full (it says it's using >50 Gb even though I only have 5 Gb available) but I can't find a way to delete those files.

I saw the big folder once under the hidden folder ".Trash" in iCloud Drive and I erased it manually but apparently it wasn't reflected on the server.

Any help would be appreciated!

MacBook Pro 15", macOS 10.14

Posted on Oct 29, 2019 10:34 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,657 points

Oct 30, 2019 10:59 AM in response to agugglez

Try going to iCloud.com/iCloud Drive using a computer browser and click on Recently Deleted at the bottom right. If there are files there you do not need, delete them. Then try iCloud.com/Account Settings using a computer browser and go to Advanced at the bottom left. Access Restore Files. If there are files there you do not need, delete them.

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Answer 2

Eric Root

Level 10

684,657 points

Oct 31, 2019 12:28 PM in response to agugglez

You are welcome. Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

iCloud Support

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Answer 3

agugglez Author

Level 1

8 points

Oct 31, 2019 10:19 AM in response to Eric Root

Thanks, did I that. I found many recoverable files and deleted them all. Only 2Gb disappeared. Still more than 50 left.

Maybe I should try Apple Support?

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No space left on iCloud Drive. Impossible to delete files.

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