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AirPod Pro Ear Tip Fit test not working...Not the only one

Went to exchange them and 2 other customers were doing the same. Running 13.2. The demo vs they had worked fine

iPhone XS Max, iOS 13

Posted on Oct 30, 2019 10:32 AM

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Posted on Nov 8, 2019 12:37 AM

Ear tip test for me got passes on both ears straight away and multiple times with both medium and large tips on first couple days. Since then, the left consistently fails the test when I check despite the left bud being just as sealed as the right one with identical sound as the right whether ANC/transparency/off selected. Medium and large tips have same result; Left fails the tip test every time. Tried un-pairing from iPhone, resetting the pods the setting up again, but no different.

My thoughts are a glitch in the code for the ear tip test that goes wrong after a few days and a future release will solve.

Contacted Apple Support yesterday who had agreed they have seen reports of this already. They got me to send them a full set of logs from iPhone for analysis then will get back to me.

But very happy with product generally and no problem with function or sound quality.


36 replies

Feb 19, 2020 3:11 PM in response to GellieG

so i was in the apple store yesterday as well heard a few people say the same thing....the store people said it was a software issue and to await the next update? frustrating that a high ticket item is having such issues still....not sure how to approach and or what next steps to resolve would be

glad people are speaking out - not unhappy with the pro's but curious how a full functioning product would be better experience


thank you

AirPod Pro Ear Tip Fit test not working...Not the only one

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