Apple Event: May 7th at 7 am PT
Went to exchange them and 2 other customers were doing the same. Running 13.2. The demo vs they had worked fine
iPhone XS Max, iOS 13
Ear tip test for me got passes on both ears straight away and multiple times with both medium and large tips on first couple days. Since then, the left consistently fails the test when I check despite the left bud being just as sealed as the right one with identical sound as the right whether ANC/transparency/off selected. Medium and large tips have same result; Left fails the tip test every time. Tried un-pairing from iPhone, resetting the pods the setting up again, but no different.
My thoughts are a glitch in the code for the ear tip test that goes wrong after a few days and a future release will solve.
Contacted Apple Support yesterday who had agreed they have seen reports of this already. They got me to send them a full set of logs from iPhone for analysis then will get back to me.
But very happy with product generally and no problem with function or sound quality.
Had the same problem, changed ear tips, cleaned, did a hard reset. None helped. Went to Apple store and they replaced the failed earbud.
This worked for me too, thanks. Why the second hidden play button at bottom?
Keep us posted as I’d be interested if this is the long term solution We’re looking for
Update... still getting the green Good Seal each time.
How did you do the cleaning of the grill?
Finally discovered the mesh-like grill in the ear tip itself. Lots of gunk in there. Cleaned it out and fit test works.
AirPod Pro Ear Tip Fit test not working...Not the only one
