Fidelity's lack of adequate support for Active Trader Pro on macOS

Thanks for the link, above. I tried it after many, many repeated failures of using the download from the regular ATP page. After about 30-45 minutes it actually installed! I had thought maybe this link went to a beta version and that I might be able to get that to work, but after installation, I checked for upgrades and it said this was the latest version.

It's interesting, because the file name on the above link says 'activetraderpro64.pkg' whereas the one from the regular download page is simply 'activetraderpro/pkg'.

Whatever, it worked & thanks again for posting the link!

I'm on Mojave and ATP 1.0.36 (as downloaded from fidelity--not from link above) installs fine, but is essentially useless. Adjusting window size results in misdrawn lagging windows, eating up 50% CPU, fans kicking in on mba, etc. I can't quit (must force quit) ATP either. Usually you can see which applications are 32-bit from checking apple menu -> system report -> Legacy software (in leftmost pane), and strangely ATP is NOT listed, so perhaps they pushed the 64-bit version out to the live site? Called fidelity and they were not aware of any issues...they suggested a profile reset by going here (www.fidelity.com/atp12.0reset), which needless to say didn't help. Anyone have a link to a previous ATP macOS build?

I was able to get deeper into their technical support division and make SOME progress. I'm not sure if it is .net or the emulator that ATP runs under, but ATP seems to run a lot better without an external display (I have a LG 5K). I can run ATP with my 5K plugged in, but ATP needs to be open on my mbp screen. WONKY.

After rebooting my Mac Air the install finally completed (it took a long time). It launched and seemed usable. I then upgraded to Catalina. It is slow but did launch. Will see how well it behaves during market hours.

UPDATE: After a few calls into Fidelity, they have been entirely unhelpful almost arrogant in their response. They seem to think that the application being entirely unresponsive (no window screen redraw, no quitting) is because I don't have a 3.0Ghz processor. According to them I could have a dual quad-core chip < 3.0Ghz and be SOL. Ha! Be forewarned that if you're on MacOS in all likelihood won't be able run ATP. ATP runs much better (still not great) under parallels than natively. Not sure Fidelity is the right choice for MacOS users wanting ATP.

Mine's been this way for a couple hours:

joegaber wrote:

UPDATE: I have now installed the above application and it is entirely unusable due to poor performance. The screens don't redraw when resized or moved. Data doesn't display immediately, sometimes not at all requiring a restart. This is one of the most useless software I've ever seen (and I design software for investment firms).

Thanks for saving me the time. I killed the installer.

Tech support said check back for new DL in a week or 2 and hopefully the issue will be fixed. They don't know why it runs on some Catalina systems and not others.

I just finally got it to install. I didn't do anything other than kept trying, and closed all other open applications.

Did you remove the failed installs each time?

https://support.apple.com/en-us/HT202491

olivelawn wrote:

Not sure Fidelity is the right choice for MacOS users wanting ATP.

I'm sure it isn't.

If Fidelity doesn't have an equivalent iOS app (and they don't) they're missing the boat. They'll learn... eventually.

Yes. I don't use Fidelity's app or anything else requiring antiquated dependencies. Dot-net is nearly eighteen years old, past time to kick out of the house and develop a modern app.

If they cede a market of over a billion potential customers to someone else that's their decision. Losers.

Mine's been in the installer for hours too.

You ever get past this and if so, how?