Scrolling issues with High Sierra. Am I stuck with the appalling application ?

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Level 1

8 points

Scrolling issues with High Sierra. Am I stuck with the appalling application ?

I had to have a restore carried out on my MacBook Pro and High Sierra was installed.

All is more or less OK apart from the dismal jerky, choppy and snail slow scrolling. I have been through various posts in this forum, set preferences as suggested to others but still no improvement.

I use the up/down arrow keys a lot as I need to scroll up and down numerous lists and this is the easiest way to do it, much easier for me than the trackpad but not on High Sierra ! Not smooth and not quick.

Is this it, am I stuck with this ?

I am even wondering if I should move on to the next OS but is Mojave any better ?

I don't suppose that there is a solution ?

Cheers

Brian.

Posted on Nov 1, 2019 1:54 AM

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Answer 1

Top-ranking reply

BDAqua

Level 10

245,567 points

Nov 1, 2019 4:44 PM in response to 4jbl7

Good work, if you plan on keeping it 4 GB of RAM is the pits these days, OS itself needs 4 GB+go for 16 GB...

https://eshop.macsales.com/upgrades/macbook-pro-13-inch-mid-2012-2.5-ghz/memory

Free RAM: 14 MB

Of course an SSD would help, even a 7200 RPM drive would help with the painfully slow 5400 RPM drive Apple used...

https://eshop.macsales.com/upgrades/macbook-pro-13-inch-mid-2012-2.5-ghz/internal-drives

Install videos...

https://eshop.macsales.com/installvideos/macbookpro_13_unibody_mid12_mem/

macbookpro_13_unibody_mid12_hd

Likely just the RAM upgrade would cure the stuttering, 16 GB RAM & an SSD would make it scream... :D

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Answer 2

BDAqua

Level 10

245,567 points

Nov 1, 2019 2:24 PM in response to 4jbl7

Well, there are plenty of flaws "features", but no problem on my ancient Macs running 10.13.6

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

Pastebin is a good place to paste the whole report...

https://pastebin.com/

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

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Answer 3

BDAqua

Level 10

245,567 points

Nov 1, 2019 9:17 AM in response to 4jbl7

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

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Answer 4

Lexiepex

Level 6

14,102 points

Nov 15, 2019 9:45 AM in response to 4jbl7

No indication at all what is causing the issue.

The etrecheck list gives no indication either.

A failing disk is unlikely but still there is no indication that the disk can be trusted either.

Download DriveDx from binaryfruit.com.

Run it.

What does it say about your disk?

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Answer 5

Lexiepex

Level 6

14,102 points

Nov 15, 2019 10:52 AM in response to 4jbl7

If you hover with your mousepointer over a line in the report, it will pop up a lot more info about that particular line. Yes, you should replace the disk asap. Make backups immediately, then replace the disk.

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Answer 6

4jbl7 Author

Level 1

8 points

Nov 28, 2019 1:08 AM in response to Lexiepex

OK, latest update. AND an oddity discovered !

MacBook now has 16gb memory and a 480gb SSD.

It loads internet things much quicker and is much more stable.

I don't store video/films/games etc, just domestic use so all is fine in that way.

But the main complaint and issue still persists, scrolling is slow and jerky and I use it a lot with lists of things. On Yoshemite, pre-crash, scrolling was quick and smooth.

The oddity...

I have discovered that in Accessibility/Trackpad and scroll speed it makes NO difference whatsoever ever as to where the slider is set. The school speed remains slow on jerky when slider is set to slow..mid range...fast. No effect.

I am just wondering if when the restore was done and High Sierra loaded if there was a small glitch/bug in the download and this might be the cause ?

Once again thanks for all the help. Any further thoughts appreciated.

Cheers

Brian.

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Answer 7

4jbl7 Author

Level 1

8 points

Nov 1, 2019 3:49 PM in response to 4jbl7

Report.

OK, thanks for the links, I have given it a go and here we are !

Not tried this before so hope the little link above works.

Cheers

Brian.

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Answer 8

4jbl7 Author

Level 1

8 points

Nov 15, 2019 10:13 AM in response to Lexiepex

Thanks for the response.

I have downloaded Dx and found there is an issue. I have no idea what it means or what to do about it. Load Cycle Count ????

so what next please?

Cheers

Brian.

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Answer 9

Lexiepex

Level 6

14,102 points

Nov 1, 2019 7:22 AM in response to 4jbl7

Aways solve your problems first, before upgrading an operating system !!

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Answer 10

4jbl7 Author

Level 1

8 points

Nov 1, 2019 10:07 AM in response to BDAqua

Thanks, just tried the Safe Mode start-up but still had the issue in that. Normal restart now but just the same.

I assume it's an OS system design (feel like using the word "flaw").

Cheers

Brian.

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Answer 11

4jbl7 Author

Level 1

8 points

Nov 2, 2019 5:22 AM in response to BDAqua

Many Thanks BDAqua, your help is really appreciated.

The memory upgrade will be done next week and we will see what happens. Hopefully something good.

Cheers

Brian.

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Answer 12

BDAqua

Level 10

245,567 points

Nov 2, 2019 8:05 AM in response to 4jbl7

Great news Brian, anxious to hear back. :)

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Answer 13

4jbl7 Author

Level 1

8 points

Nov 15, 2019 8:51 AM in response to BDAqua

OK, an update.

16gb of ram now installed but sadly no change to the stuttering slow scroll speed so I guess I will have to live with it unless the next OS is better.

Cheers

Brian.

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