Microsoft word crashing Macbook pro and causing it to restart on catalina

when I try to select text on word it freezes and screen turns black and computer restarts


MacBook Pro 15", macOS 10.15

Posted on Nov 1, 2019 5:26 AM

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Posted on Nov 27, 2019 12:28 PM

I am on 16.32 and still crashing as soon as I highlight text in Word. Figured out that it only happens when plugged in as my MacBook switches to the AMD Radeon video card when plugged in and Microsoft uses GPU acceleration that causes the crash with the AMD video card. So is fine with the Intel Iris Pro when running on battery. I switched to Insider Fast updates and went to 16.33 and appears to be okay now. Was extremely annoying!

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Question marked as Top-ranking reply

Nov 27, 2019 12:28 PM in response to EugTWilson

I am on 16.32 and still crashing as soon as I highlight text in Word. Figured out that it only happens when plugged in as my MacBook switches to the AMD Radeon video card when plugged in and Microsoft uses GPU acceleration that causes the crash with the AMD video card. So is fine with the Intel Iris Pro when running on battery. I switched to Insider Fast updates and went to 16.33 and appears to be okay now. Was extremely annoying!

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Microsoft word crashing Macbook pro and causing it to restart on catalina

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