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Hello. I have a problem with battery health. I have sent screenshot of this problem in this text. Sometimes the phone turns off itself and reopens. What can I do to overcome this problem?
[Edited by Moderator]
iPhone XS, iOS 13
2-3years ago my friend also had a problem with Apple device. Once time when my friend traveled to Germany, he approached the Apple Store and they sent it to USA, after 3days he took new device from here again. Until 15 january I will go to Europe. From which other country I can do it? (same as Germany which my friend changed it from here)
2-3years ago my friend also had a problem with Apple device. Once time when my friend traveled to Germany, he approached the Apple Store and they sent it to USA, after 3days he took new device from here again. Until 15 january I will go to Europe. From which other country I can do it? (same as Germany which my friend changed it from here)
I have never encountered any problems with my phone. So far no repairs on my phone. How we can check that, presently, the battery on my phone is first original apple battery. I’m sure it is first factory battery.
ramil97 wrote:
Yes. It is good idea. They check that, it is first apple battery or not. I’m living in Baku, Azerbaijan. Can you say that, at which adress is local Apple Store service?
It's possible you purchased a reconditioned iPhone without knowing it.
ramil97 wrote:
My friend had bought it for me from USA Apple Store. Very surprising, in Apple Store are such phones sold?
That would be unusual, but stranger things have happened. I still agree with the other posts, that the most likely cause is somehow a non-apple battery was installed. What model iPhone is it?
ramil97 wrote:
I’m living in Baku, Azerbaijan. Can you say that, at which adress is local Apple Store service?
If the device was purchased in the USA then the device will need to be serviced in the USA. iPhone devices do not have an international warranty.
Battery health is determined by a monitoring circuit built into the battery. If that circuit has failed you might get this message. Or, it could mean that the battery was replaced with a battery that is not compatible with your iPhone. But the only solution has already been posted; have Apple replace the battery.
Hello.I showed my Apple device to Local App Store Service.They couldn’t solve its problem.They said me that, you have warranty until January and go to the nearest country where they will be able to change it with the new one.In which country close to Azerbaijan I can do it?
it has been repeated many times by different user in this thread: "phone purchase in the US needs to be service in the US"..
No International warranty..
If you can't go to the US, send it to your friend that bought the phone for you, or any relative living in the US that is your only option.
Because you got the battery changed by someone other than apple.
No. Battery hasn’t changed by someone. It’s original and first battery. Because my phone hasn’t repair by anyone(any master).
Sorry that first message in your screenshot says otherwise.
Then make an appointment at the Genius Bar of your local Apple Store and take it in for service.
Yes. It is good idea. They check that, it is first apple battery or not. I’m living in Baku, Azerbaijan. Can you say that, at which adress is local Apple Store service?
My friend had bought it for me from USA Apple Store. Very surprising, in Apple Store are such phones sold?
XS 64gb
"Unable to verify this iPhone has a geniune Apple battery"
