Your Purchase Could Not Be Completed
How can i solve purchase problem
iPhone XS, iOS 13
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
How can i solve purchase problem
iPhone XS, iOS 13
Hello Mazzlur,
Thank you for using Apple Support Communities.
I understand that you are having an issue completing a purchase in the iTunes Store. You are getting an error message that "Your Purchase Could Not Be Completed". Typically that message also says "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." That would be the direction to go for resolution. Even if that link wasn't provided in the error message iTunes Support at that link will be the place for assistance resolving this issue.
Best regards.
Your Purchase Could Not Be Completed