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Your Purchase Could Not Be Completed

How can i solve purchase problem

iPhone XS, iOS 13

Posted on Nov 1, 2019 2:27 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2019 12:20 PM

Hello Mazzlur,


Thank you for using Apple Support Communities.


I understand that you are having an issue completing a purchase in the iTunes Store. You are getting an error message that "Your Purchase Could Not Be Completed". Typically that message also says "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." That would be the direction to go for resolution. Even if that link wasn't provided in the error message iTunes Support at that link will be the place for assistance resolving this issue.


Best regards.

1 reply
Question marked as Top-ranking reply

Nov 6, 2019 12:20 PM in response to Mazzlur

Hello Mazzlur,


Thank you for using Apple Support Communities.


I understand that you are having an issue completing a purchase in the iTunes Store. You are getting an error message that "Your Purchase Could Not Be Completed". Typically that message also says "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." That would be the direction to go for resolution. Even if that link wasn't provided in the error message iTunes Support at that link will be the place for assistance resolving this issue.


Best regards.

Your Purchase Could Not Be Completed

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