Apple tv is not working on chrome or firefox

Same issue here. Hitting the +10 sec button at least gets the show started.

Glad to have found this thread, since I wasn't sure what's going on.

Fascinating, that Apple would launch a broken service.

The compatible device list is for the Apple TV app which is diffrent from the Apple TV plus service. The naming choice causes much confusion between the two even with the service technicians.

Same here. Happening on Firefox. I get about 15 min and then black screen. Have to reload after that. The worst if it is that it doesn’t save my place and I have to find it manually. I’ve noticed to “resume video” functionality is a joke.

this is a poor, buggy experience and clearly the browser support was an afterthought. I’m on the 7 day free trial so I’ll give it another 6 days and if it’s still just as buggy, then I’ll bug out myself.

It doesn't load past the black screen at all for me on chrome (windows 7). Starts to work with firefox but still blacks out after 15ish min. Resume play does not pick up where I left off. Too bad they dont make safari for windows anymore...

Seems so many are having the same issues. Whats best way to cancel and receive refund? I'll be back but without some QA and the ability to work how every other streaming service works Apple TV+ just isn't ready enough for my tiny investment every month.

I posted this response to another user elsewhere on this site.

I have this issue using Firefox 70.0.1. OS: Win10. I have more than adequate internet speeds.

I don't understand what the problem is and it is becoming irritating. I also don't care for the interface. No way to organize or queue. Not a good experience -

A more thorough testing prior to offering this 'service' would have been a good idea. I hope they're working on it.

The launch of this service is a disaster. No videos play on Chrome for Windows 10. Nothing plays on Edge.

Cancelled my subscription immediately. Good thing for the free trial period.

How did QA miss all this? Awful first impression.

Yes, I agree with all of the descriptions listed in the replies below. Including the error output from the console which Hatju described. I am running chrome 78 on Ubuntu 19.04. I realise this may be an unusual operating system however I think Chrome is pretty stable even on Ubuntu. I have NEVER run into problems streaming any other service. I obviously had to cancel this subscription and am highly encouraged to avoid Apple TV entirely as it seems unless you are using an Apple device the service is not functional. With a company with the resources of Apple this is unacceptable. In this day and age users expect cross platform support for services like this. I have never had an issue using a Google service on any device. The services work flawlessly no matter the operating system. I was willing to give Apple the benefit of the doubt but clearly they are not ready for a cross platform experience.

So, I was curious so I started clicking buttons. It seems if I press to button to the right of the play button, the advance 10 seconds button, that starts the wheels in motion.

I would be curious if it works for anyone else.

This solution is by no means a solution and I am with PhillipStack on this one...totally unacceptable Apple. I guess we all expected more from the golden child but this is truly pathetically untested dribble.

I will say one thing...I think it is odd that only a dozen people have made it to this discussion. I honesty would have expected this to be a world wide issue with hundreds of thousands of Windows users freaking out. I would have expected the media to jump on this as everyone seems to love broadcasting epic failures.

Oh well, I will be deleting my subscription after i watch what critics are calling less than stellar content.

Again if my trick worked, let me know but please don't endorse this sloppy excuse of a streaming service. Paying customers deserve better!

***ok....one more thing....Hey APPLE, are you listening??? Maybe a free subscription to your guinea pigs would be a nice gesture. I am not suggesting every one in the world...but maybe this discussion group???

Same issue, tried firefox, chrome, brave and edge browsers on my windows 10 PC, nothing works. Looks like Apple is forcing people to buy their product which has apple tv app built in. Works fine on ipad.

The Apple support page https://support.apple.com/en-us/HT210573 which is available now only through Google cache stated that "You can subscribe to, and watch Apple TV+ on: tv.apple.com in a Safari, Firefox, or Chrome web browser"

https://webcache.googleusercontent.com/search?q=cache:WzuOK9zz2qwJ:https://support.apple.com/en-us/HT210573

It looks this option was intended.

Worst streaming service launch I have ever had. Even CBS all Access showed blurry video on launch. This not even doing anything on Chrome, Reg. Edge, and Edge Beta. They should have made a windows APP if this was going to be the case.

Looks like a few people suggesting the User Agent Switcher in chrome, but some people saying only works for 10 mins again. Can anybody confirm this works completely? Or any other solutions for watching on windows pc.

Thanks

Having to get up every 12 minutes to refresh the browser, manually find where i was in the episode ánd select the subtitles again on my laptop that is hdmi cable connected to my tv almost made me buy an apple tv.

Seriously its been one week...

In other news: Apple now has $245 billion cash on hand, according to its first-quarter 2019 earnings report.

All we can do is hope they fix their stuff... It's bad enough they don't have an android app. :( To not have a good Web Player with a ton of errors in the dev tools shows that they did not test before launch.