Apple tv is not working on chrome or firefox

Hi, I'm also having this issue. I've tried on PC on Chrome and Firefox. If I refresh and try again it seems to work, but after about 15mins of stream time it kicks me out again (back to what the OP has posted) and I have to refresh again to get back into it. This is ridiculous.... the platform is clearly not stable.

Same here. Happening on Firefox. I get about 15 min and then black screen. Have to reload after that. The worst if it is that it doesn’t save my place and I have to find it manually. I’ve noticed to “resume video” functionality is a joke.

this is a poor, buggy experience and clearly the browser support was an afterthought. I’m on the 7 day free trial so I’ll give it another 6 days and if it’s still just as buggy, then I’ll bug out myself.

The Apple support page https://support.apple.com/en-us/HT210740 states that you can go to tv.apple.com using Chrome to sign up for Apple tv+ but it never states that you can watch it there.The compatible device list https://www.apple.com/apple-tv-app/devices/ doesn't indicate using a pc with Chrome. I believe Apple never intended this option.

The Apple support page https://support.apple.com/en-us/HT210573 which is available now only through Google cache stated that "You can subscribe to, and watch Apple TV+ on: tv.apple.com in a Safari, Firefox, or Chrome web browser"

https://webcache.googleusercontent.com/search?q=cache:WzuOK9zz2qwJ:https://support.apple.com/en-us/HT210573

It looks this option was intended.

This is what I am experiencing too. Trailers play, shows do not.

When on my PC with Chrome I am able to watch the recap from the previous episode. But as soon as the new episode is supposed to start I get the 2 "Uncaught" errors in the Chrome console. Recap plays fine with all of the "Refused" errors, but if it is the first episode and there is no recap nothing will happen, just a blank video player.

Hi, i have the same issue on my PC using chrome. The shows newer start streaming and show the black screen. But streaming to my iPhone 11 or my Samsung smart TV works fine and they are on the same network just the WiFi part not the cabled part as my PC is.

It doesn't load past the black screen at all for me on chrome (windows 7). Starts to work with firefox but still blacks out after 15ish min. Resume play does not pick up where I left off. Too bad they dont make safari for windows anymore...

Yup, it is official, that is one buggy buggy implementation of a "world class" service. I have been trying to watch something for about 3.5 hours. Troubleshooting and hacking my way through it. I tried it on 5 computers, with and without firewalls, disabled AV, incognito, administrative rights....you name it.

I even chatted with several levels of Apple support. Support is truly top notch but i suspect this service is so new they just don't have data\service reports. I think they were all convinced it was my configuration but after finally finding this post I can officially give up.

By the way, I wonder if this a geographic block. Just an FYI, I am in Canada.

Good luck all (Don't sign up for a full year just yet)

Cheers,

Chris

Seems so many are having the same issues. Whats best way to cancel and receive refund? I'll be back but without some QA and the ability to work how every other streaming service works Apple TV+ just isn't ready enough for my tiny investment every month.

I posted this response to another user elsewhere on this site.

I have this issue using Firefox 70.0.1. OS: Win10. I have more than adequate internet speeds.

I don't understand what the problem is and it is becoming irritating. I also don't care for the interface. No way to organize or queue. Not a good experience -

A more thorough testing prior to offering this 'service' would have been a good idea. I hope they're working on it.

The launch of this service is a disaster. No videos play on Chrome for Windows 10. Nothing plays on Edge.

Cancelled my subscription immediately. Good thing for the free trial period.

How did QA miss all this? Awful first impression.

I've tested some configurations at home and on my workplace (IT, Animation company):

Working:

Apple TV 3 (tested at home)

Apple TV 4 (tested at workplace)

CentOS 7 (PC 64bit) including latest updates and latest version of Chrome (tested at workplace)

iPhone 6 12.4.2

Not working:

MacOS 10.13 + Chrome (stops after ~10minutes, have to reload)

MacOS 10.14 + Chrome (stops after ~10minutes, have to reload)

Windows 10 + Chrome (stops after ~10minutes, have to reload)

Windows 10 + Edge (wrong rendering)

Yes, I agree with all of the descriptions listed in the replies below. Including the error output from the console which Hatju described. I am running chrome 78 on Ubuntu 19.04. I realise this may be an unusual operating system however I think Chrome is pretty stable even on Ubuntu. I have NEVER run into problems streaming any other service. I obviously had to cancel this subscription and am highly encouraged to avoid Apple TV entirely as it seems unless you are using an Apple device the service is not functional. With a company with the resources of Apple this is unacceptable. In this day and age users expect cross platform support for services like this. I have never had an issue using a Google service on any device. The services work flawlessly no matter the operating system. I was willing to give Apple the benefit of the doubt but clearly they are not ready for a cross platform experience.

So, I was curious so I started clicking buttons. It seems if I press to button to the right of the play button, the advance 10 seconds button, that starts the wheels in motion.

I would be curious if it works for anyone else.

This solution is by no means a solution and I am with PhillipStack on this one...totally unacceptable Apple. I guess we all expected more from the golden child but this is truly pathetically untested dribble.

I will say one thing...I think it is odd that only a dozen people have made it to this discussion. I honesty would have expected this to be a world wide issue with hundreds of thousands of Windows users freaking out. I would have expected the media to jump on this as everyone seems to love broadcasting epic failures.

Oh well, I will be deleting my subscription after i watch what critics are calling less than stellar content.

Again if my trick worked, let me know but please don't endorse this sloppy excuse of a streaming service. Paying customers deserve better!

***ok....one more thing....Hey APPLE, are you listening??? Maybe a free subscription to your guinea pigs would be a nice gesture. I am not suggesting every one in the world...but maybe this discussion group???