Dolby vision apple tv+

Oh hi, have apple tv 4k box and have had no problems with it u till now.

November 1st saw the launch of apple tv+ which I happily subscribed to. This is where my troubles started.


I've have Netflix and purchased movies through the apple tv app on my iPad and watch them on my apple TV box. All the dolby vision films and tv shows play perfectly not a problem.


How ever on the new apple tv+ it's a different story. During the first episode of The Morning Show when dolby vision is active 3 out 5 scenes have what I can only describe as an old camera film negative look to it! Colours are all inverted in one scene and then the next one all perfect. Is happening in the second episode also and the first episode of See this is also happening. Have changed hdmi cable and input and made sure my LG tv settings for dobly vision are enabled and they are. I turn off match dynamic range to off and there is no video problems but I feel like I'm losing out on the proper 4k quality of dolby vision.


My head is wrecked.

Please i can't be the only one affected with this.


Thanks

Brian

Apple TV 4K, tvOS 13

Posted on Nov 1, 2019 9:11 PM

Reply
62 replies

Dec 6, 2019 11:42 PM in response to DaMac78

Apple has turned DolbyVision back on again, however the issue still isn’t fixed. Seeing the exact same issues as described throughout this thread. I had hoped that when they turned DV off it was an acknowledgement of the issue and a temporary measure while it was fixed, but perhaps not. I’m not going to keep turning dynamic range matching off just to watch ATV+ content so i guess I’ll just stop watching it. No big loss, it’s mostly utter ***** anyway.

Dec 7, 2019 12:16 AM in response to deiseguy

Yeah, I noticed it was back and then quickly disappointed they didn't resolve the issue. For a company that tries so hard to market itself as superior, they're not doing a very good job. I'm mostly happy with the device after breaking away from Apple for 20 years, but this doesn't inspire confidence that they're technically competent.


Meanwhile... Netflix, Amazon Prime, Disney+, and Vudu content with Dolby Vision all work without issue.

Dec 21, 2019 5:06 PM in response to deiseguy

I have the same issue as you, Dolby vision used to play back perfect now none of my Dolby vision plays back properly from the Apple TV box including my purchased films, I get the same negative image on dark scenes as you describe even on Netflix. This is definitely an Apple TV problem as I have the recommended Belkin high speed lead I have also tried plugging straight into the tv with no success. If I use the app on the tv for Netflix I have no issues. I also have no issues with Dolby vision on my fire tv stick 4K. Another thing I have noticed is occasionally you will loose the picture, goes snowy white and it then comes back on I thought my unit was at fault when I bought it so I exchanged it the new one but this did the same. I have this week changed my AV receiver from Sony to Denon no improvement though. Personally speaking I think Apple need to contact Amazon and ask them how the implement Dolby vision that does work and at a fraction of the price.



Dec 22, 2019 2:59 AM in response to Tazu007

Well, so what ya saying is you too had the same negative effect with tv+ dv content. And then apple took the dv stuff down for the wk or 3 and now dv content is back again is the same issue of negative color effect still there ?


You say you reset and reinstalled the 4k box gain, and your tv+ dv content is now sorted playing perfect?


Eagerly waiting for your reply

Brian

Dec 22, 2019 8:48 AM in response to Tazu007

I have been through full factory resets with both my TCL 55R625 TV and my Apple TV 4K and the problem remains exactly like before. Tech reviewers have said Dolby has admitted there are problems with DV over HDMI cables with some manufacturers and that firmware updates are needed. But some of these reports go back to 2017 so I don’t know if any fixes were ever released.

link: https://www.forbes.com/sites/johnarcher/2018/01/18/dolby-vision-hdmi-bug-update-lg-responds-regarding-its-oled-tvs/

Dec 22, 2019 1:31 PM in response to jefbak

My Apple TV worked perfectly up until recently with Dolby Vision. Then I started getting the photo negative look on the switching to dark scenes whether watching Apple tv + or Netflix I can confirm I am using the best high speed 8k Belkin cable I have tested it running straight into the TV with the issue still being present. I have twice reset the box to no avail. I can confirm that I have run this through a Sony STR-1080 and my new Denon AVR-X3600h receiver both with no improvement to the result. This is very disappointing considering the price of this unit. I can confirm that Dolby Vision plays back perfectly through my LG TV app and also through my Amazon fire tv 4k firestick. I can confirm if I turn the Dolby vision off there is no problem but this is defeating the object Apple need to admit there are problems with this box and remove the Dolby vision compatible advertising or fix the issue. I am not Apple bashing as I have other Apple items ie iPad pro 2018 iMac mini 2018 but this issue needs fixing.

Nov 2, 2019 5:17 AM in response to deiseguy

We have a 2018 Sony TV that's Dolby Vision compatible. Still, we've traditionally set our 4K Apple TV box to HDR, not Dolby Vision, because content not encoded with Dolby Vision tends to look dark or too contrasty. But when we tried playing The Morning Show, we found the reverse to be true: we had to turn on Dolby Vision just to be able to get a decent picture. Apple TV+ content is the outlier here. It's a nuisance to have to change the output setting on the Apple TV box just for a handful of programs. Surely content can be mastered to look good using either setting.

Nov 8, 2019 4:17 PM in response to deiseguy

Just wanted to say I’m having the same issue. Have had no issues watching DV content on my LG TV with any other service. The very first time I saw the “negative” look you described was when I played the trailer for “See”. Since then all Apple TV+ content does the same thing. Even on the Apple TV+ logo at the beginning of shows. I now have to disable DV to watch Apple’s content but not happy with that as a solution.

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