Dolby vision apple tv+

I googled tv plus support. Followed a long series of links until I was asked to enter a phone number. They rang me straight back and took it from there. They watched through an ipad as I demonstrated it and then sent a link by email to upload a video I took of the screen. An hour later after I uploaded it they called to say that they were working on the problem and would advise. This was about 23 hours ago.

I find that HDR is unreliable & inconsistent on the new AppleTV series. For example, "The Morning Show", "See" and "For All Mankind" vary by episode. Some episodes will launch in HDR while most of them don't..... It's ALWAYS the same episodes! This never occurs when viewing Netflix or Amazon Prime via the same hardware (LG C8 OLED with a Roku Ultra (2019). Something is causing the HDR and DD flags to

Dolby Vision only had issues in the aTV+ app for me but those have all been resolved. If you can’t play any Dolby vision then it’s either a bad Apple TV box, a bad cable, settings that were changed for the HDMI port on your TV (UHD deep colour disabled), or out dated software in your tv (some Sony TVs had a messed up implementation of Dolby vision that made it not work with devices connected to HDMI ports).

Thank god somebody else has this issue my Apple TV 4K used to work perfectly with Dolby Vision, I invested in many Dolby Vision films off the Apple store now the unit is incapable of playing dolby Vision back properly from any source including Netflix. The most annoying thing is Apple don't seem to acknowledge there is a fault with this unit. I have done the same as you and turned Dolby Vision off. I think mine is still under guarantee so I will try and take it back to the Apple store for a refund as the unit not fit for purpose of playing back Dolby Vision as advertised. I have followed all advice on these forums ref resetting, re-downloaded the software to no avail.

Do you see them all as HDR today? Apple had changed some of them to SDR but then changed them back to HDR (Dolby Vision) again. Confusing for everyone!

I am using the high performance 8k Belkin cable as recommended by Apple and tried many other leads. I have also tried running Apple TV direct through the TV and the problem still persists. I have been using this unit for a good few months with no trouble whatsoever until recently, so it is not my equipment.

I can also confirm that Dolby Vision through my LG TV Netflix app is perfect and plays back with no trouble whatsoever and I can also confirm Dolby Vision plays back perfectly on my Amazon fire TV Cube with no problems. This is what makes it so frustrating as Apple will more than likely blame my equipment rather than there piece of junk.

Insert the sound of an angry herd of sheep?

Yeah, I gave up on trying to get Apple TV+ content to play in Dolby Vision. I feel like Apple is as likely to fix it as Disney is likely to release the original theatrical Star Wars trilogy.

It looks like Apple is well aware of the issue, the 5th episodes of See, The Morning Show & For All Mankind are now in HDR only, no more Dolby Vision despite the fact that the show description in the Apple TV app indicates Dolby Vision. Hopefully they will communicate on that soon. In the meantime, this thread has started today: https://discussions.apple.com/thread/250857625

With Apple TV running on Roku, Dolby Vision isn’t supported so that might be one reason for the inconsistency.