Level 1

13 points

Dolby vision apple tv+

Oh hi, have apple tv 4k box and have had no problems with it u till now.

November 1st saw the launch of apple tv+ which I happily subscribed to. This is where my troubles started.

I've have Netflix and purchased movies through the apple tv app on my iPad and watch them on my apple TV box. All the dolby vision films and tv shows play perfectly not a problem.

How ever on the new apple tv+ it's a different story. During the first episode of The Morning Show when dolby vision is active 3 out 5 scenes have what I can only describe as an old camera film negative look to it! Colours are all inverted in one scene and then the next one all perfect. Is happening in the second episode also and the first episode of See this is also happening. Have changed hdmi cable and input and made sure my LG tv settings for dobly vision are enabled and they are. I turn off match dynamic range to off and there is no video problems but I feel like I'm losing out on the proper 4k quality of dolby vision.

My head is wrecked.

Please i can't be the only one affected with this.

Thanks

Brian

Apple TV 4K, tvOS 13

Posted on Nov 1, 2019 9:11 PM

62 replies

Moman19

Level 1

8 points

Jan 2, 2020 12:02 PM in response to jefbak

Dolby Vision may not be supported but that fails to explain why some episodes fire up in HDR and play very well while other episodes from the same season fail to do so.

deiseguy Author

Level 1

13 points

Jan 7, 2020 2:56 PM in response to deiseguy

And this is what the same scene looks like with match dynamic range is turned off ala Dolby Vision disabled looks like. Thank God we can disable it but we really shouldn't have to at all.

deiseguy Author

Level 1

13 points

Jan 7, 2020 3:56 PM in response to deiseguy

Moman19

Level 1

8 points

Jan 7, 2020 4:20 PM in response to deiseguy

How can this be anything but a problem on Apple's end when some episodes of events in HDR play in HDR while other episodes from the same season only play in HDR?

deiseguy Author

Level 1

13 points

Jan 7, 2020 5:15 PM in response to deiseguy

Baaahhh

Jan 7, 2020 5:15 PM in response to deiseguy

Baahh

MuzMc

Level 1

4 points

Jan 15, 2020 2:58 AM in response to deiseguy

BAAAAAAAAAAAHHHHH!!

Ive been on to Apple this morning on it. Will update

Anyone wanting to add to the case ID its 101000884497

Feb 27, 2020 8:28 PM in response to MuzMc

I have reported the problem and uploaded video to Apple tv plus support. They have called me to advise that they are working on this and they will get back to me.

deiseguy Author

Level 1

13 points

Feb 27, 2020 9:02 PM in response to Mhcolebrook

Just out of interest how and where ya go to upload a video to Apple tv plus support?

Thanks

Bri

deiseguy Author

Level 1

13 points

Feb 27, 2020 9:19 PM in response to Mhcolebrook

Nice one now 😉

Let's anxiously wait for their reply so.

Thanks again

Bri

Feb 27, 2020 9:26 PM in response to deiseguy

A resolution to this would be great. I have an Apple TV 4K and a Fire TV Stick 4K and I am currently having to switch to the Fire TV to watch Apple TV+ content. How mad is that!?

jefbak

Level 1

47 points

Nov 6, 2019 7:26 AM in response to deiseguy

Here are some examples of Dolby Vision tone mapping or raised black display errors in Apple TV4K Dolby Vision content on my TCL 55R625 TV. It only happens in very dark scenes and only with Dolby Vision content from Apple TV over HDMI.

It doesn’t matter which Dolby Vision preset is used but I’ve tried all different settings and a factory reset.

I’m using the Dolby Vision 4K60hz setting. Match Range and Match Rate we’re off for this test but it’s the same Problem if I choose 4KSDR and turn Match Range On.

I have tried 3 different certified Dolby Vision high speed cables for what that’s worth... And different HDMI ports.

examples top left Scary Stories to Tell in the Dark, The Matrix and The Morning Show.

GB in HK

Level 1

9 points

Nov 2, 2019 5:17 AM in response to deiseguy

We have a 2018 Sony TV that's Dolby Vision compatible. Still, we've traditionally set our 4K Apple TV box to HDR, not Dolby Vision, because content not encoded with Dolby Vision tends to look dark or too contrasty. But when we tried playing The Morning Show, we found the reverse to be true: we had to turn on Dolby Vision just to be able to get a decent picture. Apple TV+ content is the outlier here. It's a nuisance to have to change the output setting on the Apple TV box just for a handful of programs. Surely content can be mastered to look good using either setting.

Nov 4, 2019 3:01 AM in response to deiseguy

I’m having the same problem. No problem with Netflix or Amazon movies through the Apple TV, but anything from ITunes or any of the new Apple TV+ shows has the “Negative” look with dark scenes in the movies/shows. I’ve tried different settings, and I’ve uninstalled/reinstalled my Apple TV from factory settings. Need help fast. This has been going on since the new software update a couple months back.

Nov 8, 2019 4:17 PM in response to deiseguy

Just wanted to say I’m having the same issue. Have had no issues watching DV content on my LG TV with any other service. The very first time I saw the “negative” look you described was when I played the trailer for “See”. Since then all Apple TV+ content does the same thing. Even on the Apple TV+ logo at the beginning of shows. I now have to disable DV to watch Apple’s content but not happy with that as a solution.

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Dolby vision apple tv+