Level 1

13 points

Dolby vision apple tv+

Oh hi, have apple tv 4k box and have had no problems with it u till now.

November 1st saw the launch of apple tv+ which I happily subscribed to. This is where my troubles started.

I've have Netflix and purchased movies through the apple tv app on my iPad and watch them on my apple TV box. All the dolby vision films and tv shows play perfectly not a problem.

How ever on the new apple tv+ it's a different story. During the first episode of The Morning Show when dolby vision is active 3 out 5 scenes have what I can only describe as an old camera film negative look to it! Colours are all inverted in one scene and then the next one all perfect. Is happening in the second episode also and the first episode of See this is also happening. Have changed hdmi cable and input and made sure my LG tv settings for dobly vision are enabled and they are. I turn off match dynamic range to off and there is no video problems but I feel like I'm losing out on the proper 4k quality of dolby vision.

My head is wrecked.

Please i can't be the only one affected with this.

Thanks

Brian

Apple TV 4K, tvOS 13

Posted on Nov 1, 2019 9:11 PM

62 replies

Nov 6, 2019 6:14 AM in response to PBannaghan

I have also swapped cables - I'm now using the Belkin Cable sold on Apple's website that supports Dolby Vision. Even with this cable the issue persists.

Nov 13, 2019 4:23 PM in response to deiseguy

Apple doesn’t read these forums, these are for users to help themselves and others. Someone would need to raise it with Apple’s help desk.

Nov 17, 2019 12:12 PM in response to oneandonlypgc

I have logged a bug via bugreport.apple.com this morning. Even if they’re aware and are working on it, doesn’t hurt to be an additional voice in their ear.

DaMac78

Level 1

55 points

Nov 25, 2019 8:59 AM in response to oneandonlypgc

Another Discussion started over here:

https://discussions.apple.com/thread/250882137

Looks like Apple has pulled Dolby Vision from most titles - with absolutely NO comment from their side..

100pat

Level 1

16 points

Jan 2, 2020 9:14 AM in response to Moman19

Do you see them all as HDR today? Apple had changed some of them to SDR but then changed them back to HDR (Dolby Vision) again. Confusing for everyone!

Nov 4, 2019 3:01 AM in response to deiseguy

I’m having the same problem. No problem with Netflix or Amazon movies through the Apple TV, but anything from ITunes or any of the new Apple TV+ shows has the “Negative” look with dark scenes in the movies/shows. I’ve tried different settings, and I’ve uninstalled/reinstalled my Apple TV from factory settings. Need help fast. This has been going on since the new software update a couple months back.

deiseguy Author

Level 1

13 points

Nov 13, 2019 1:57 PM in response to deiseguy

Right so after 17 cases of the same problem apple have yet to come back with an answer or a solution. How can I make this issue move to 2nd level or even 3rd level?

Were is the fantastic customer service I hear off?

Thanks in advance

Brian

deiseguy Author

Level 1

13 points

Nov 13, 2019 6:18 PM in response to steve.lawrence

Ah i see hadn't a clue. Thank you so much for doing that. I got an email from a guy called Andrew from apple support will fill Andrew in and we see what happens next. Will keep everyone upto date.

;-)

Zapix

Level 1

4 points

Dec 7, 2019 12:16 AM in response to deiseguy

Yeah, I noticed it was back and then quickly disappointed they didn't resolve the issue. For a company that tries so hard to market itself as superior, they're not doing a very good job. I'm mostly happy with the device after breaking away from Apple for 20 years, but this doesn't inspire confidence that they're technically competent.

Meanwhile... Netflix, Amazon Prime, Disney+, and Vudu content with Dolby Vision all work without issue.

deiseguy Author

Level 1

13 points

Dec 22, 2019 2:59 AM in response to Tazu007

Well, so what ya saying is you too had the same negative effect with tv+ dv content. And then apple took the dv stuff down for the wk or 3 and now dv content is back again is the same issue of negative color effect still there ?

You say you reset and reinstalled the 4k box gain, and your tv+ dv content is now sorted playing perfect?

Eagerly waiting for your reply

Brian

deiseguy Author

Level 1

13 points

Jan 7, 2020 2:53 PM in response to deiseguy

SO here we are January 7th 2020 my time, maybe 8th your time. And we are still at the same ridiculous quality inverted color issue since launch day back in 2019. Apple as big a company as you are ye don't really seem to be bothered! Guess what, us who are paying the monthly fee kinda are. Lads! Fix this PLEASE!

dashton6

Level 1

8 points

Jan 7, 2020 4:08 PM in response to deiseguy

I am using the high performance 8k Belkin cable as recommended by Apple and tried many other leads. I have also tried running Apple TV direct through the TV and the problem still persists. I have been using this unit for a good few months with no trouble whatsoever until recently, so it is not my equipment.

I can also confirm that Dolby Vision through my LG TV Netflix app is perfect and plays back with no trouble whatsoever and I can also confirm Dolby Vision plays back perfectly on my Amazon fire TV Cube with no problems. This is what makes it so frustrating as Apple will more than likely blame my equipment rather than there piece of junk.

deiseguy Author

Level 1

13 points

Jan 7, 2020 4:16 PM in response to dashton6

Here here!

I can't imagine why it cud be the box when everything and I mean everything else that is in Dolby Vision works apart from one fricken app that's Apple TV+

If everything Dolby Vision wasn't working then something was up but one app Apple's own app not working!

K on your apple box is Netflix Dolby Vision stuff working and has if any of your purchased movies in dv ala apple tv app working fine?

Sound

deiseguy Author

Level 1

13 points

Jan 7, 2020 4:31 PM in response to Moman19

This is really annoying as I'm really enjoying Servant and when match dynamic range is turned off ie Dolby Vision disabled there is such a major drop in quality! The powers that be don't seem interested! At all do they

deiseguy Author

Level 1

13 points

Jan 7, 2020 4:51 PM in response to Moman19

Right everyone we need a bit of a poll here.

For those of you who have an apple tv 4k box where purchased films from apple tv app and the shows and movies stream using Netflix all with Dolby Vision content works perfectly fine included with the updated tv os works perfectly

say Yes!

And for the ones where Dolby Vision content only in apple tv+ plays with this inverted colours major problem

Say baaahhh

Sound now

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Dolby vision apple tv+