You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Battery Health Capacity Dropped

Okay, this could probably means nothing to everybody but I recently discovered this. I purchased the iPhone 11 Pro Max on the preorder day and got it on the launch day. So the battery health was at 100% but as of today, it dropped ONE percent. I tried to figure out why and what did I do wrong. so what I did was when I fully charged the phone, I unplug. I let it drains down to 20%. Prior to doing to maximize the performance, I had no clues how to get the best out of my battery life. The Apple tech support explained that I should have let the battery get down to 20% with however usage I use: normal or heavy. Once it gets to 20%, I recharge it. I even checked the optimized battery charging to ON. So, I have no idea why it dropped 1 percent to 99 now... I mean, this is a two months old iPhone and I never had this issue with iPhone 7 Plus, I remembered the battery health was at 98% after ONE year. I mean, already in two months, it dropped 1 percent.


Can anyone help me to understand what and why this happened?

iPhone 11 Pro Max, iOS 13

Posted on Nov 2, 2019 8:36 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2019 10:41 PM

Same here

2 months

@98% now

have broken my head with apple team they don’t agree that there is a problem

took my phone for 8 days and no resolution

but I guess many are facing this issue

why is apple not serious don’t know

Similar questions

1,151 replies

Battery Health Capacity Dropped

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.