AirPods Pros making crackling static noises

I recently received my new AirPod Pro ear buds. First off let me say the noise cancellation is a transforming. That aside, the old problem of making a popping sound followed by a buzz seems to still plague these ear phones.


For reference, I left them in the charging case plugged in overnight. I had them in for about 2 hours at work and then they started I started noticing a faint popping/clicking noise that starts in the right then the left and is a single pop in each ear.  If they are in transparency mode, it pops then has a 1.5-2 second buzzing sound.  If it is in noise cancellation mode it merely pops.  It will do this in one ear, then repeat about 5-10 seconds later on the other ear.


I tried alternating between transparency mode and noise cancellation mode.  I tried playing music and pausing music. I placed them back into the case and took them out again.  I contacted Apple Support in order to work through this and am attempting to figure out what's going on.


I was able to get it to momentarily stop by placing them back in the charging case for about 30 seconds to a minute and then back into my ears. Has anyone seen this on the past models, or with the current ones, and know why it happens?



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Posted on Nov 5, 2019 12:08 PM

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Posted on Jan 25, 2020 4:44 AM

A particularly helpful Genius in the main DC Apple Store seems to have found a solution to the crackling issue. After describing the problem and litany of troubleshooting measures I had taken, he said "Hold on a sec, I think I can fix that." He came back with alcohol wipes and some gray fun-tak (aka adhesive putty). After wiping down the white plastic parts with alcohol, he very gently pressed a small amount of the fun-tak against each of the black microphone covers to pull out tiny pieces of debris. Apparently these microphones are ridiculously sensitive, so if anything gets in there it screws up the whole noise cancelling feedback loop.


I'm only 24 hours out from the repair, but all seems well so far. The main takeaway for me... don't put your AirPod pros into your pocket unsheathed. And generally don't expose them to any kind of dirt or dust.

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AirPods Pros making crackling static noises

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