Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods Pros making crackling static noises

I recently received my new AirPod Pro ear buds. First off let me say the noise cancellation is a transforming. That aside, the old problem of making a popping sound followed by a buzz seems to still plague these ear phones.


For reference, I left them in the charging case plugged in overnight. I had them in for about 2 hours at work and then they started I started noticing a faint popping/clicking noise that starts in the right then the left and is a single pop in each ear.  If they are in transparency mode, it pops then has a 1.5-2 second buzzing sound.  If it is in noise cancellation mode it merely pops.  It will do this in one ear, then repeat about 5-10 seconds later on the other ear.


I tried alternating between transparency mode and noise cancellation mode.  I tried playing music and pausing music. I placed them back into the case and took them out again.  I contacted Apple Support in order to work through this and am attempting to figure out what's going on.


I was able to get it to momentarily stop by placing them back in the charging case for about 30 seconds to a minute and then back into my ears. Has anyone seen this on the past models, or with the current ones, and know why it happens?



[Re-Titled by Moderator]

Posted on Nov 5, 2019 12:08 PM

Reply
Question marked as Best reply

Posted on Nov 26, 2019 9:44 PM

I have the same thicking/crackling sound, only in the right ear AirPod Pro. The problem occurs in transparency mode, in noice cancellation mode, but not when both modes are turned off. So, seems to be a sortware issue? I tried all the suggested steps above, but none seem to work. Apple, please help me. These things are too expensive to have bugs.

Similar questions

309 replies

Apr 13, 2020 4:02 PM in response to DocOct

I won't rehash a lot of what has already been said, other than to say I was experiencing the same, in my right AirPod Pro. I also tried everything suggested here, thoroughly cleaning them, blowing into them, unpairing and repairing them, etc. It's a hardware issue, period. Called Apple Support on Friday, April 10, and had a single new AirPod Pro at my front door Monday, April 13. Save yourself time and headache and get it replaced. Smooth sailing with the replacement so far.


If I had one complaint with the replacement (and it is ridiculously minor). Pairing my new right AirPod Pro with my existing left AirPod Pro renames my AirPods Pro when connected to AirPods Pros #2.

Apr 13, 2020 6:32 PM in response to VFL22

In my experience, yes, Apple exchanged it, only putting a $99 hold on a credit card which will be removed once they’ve received my defective one back in the mail. They’ll ask for the serial # of your AirPods (which can be found under the lid). Also on the call, I explained to them all the things I had already tried (so they wouldn’t have me repeat those steps over the phone to no avail). Like others have suggested, I think Apple is aware of this problem, and thankfully, they take care of it quickly.

Apr 13, 2020 11:21 PM in response to Christopher Sasse

And THAT is where I am with mine. The one that was replaced once already is doing it again. Except now, I’m out of warranty and am stuck with less than stellar, expensive air buds that I have to use in “off” mode - I gave my daughter the last version prior to the pros being released and she is happy - $100 less, too.


Now what? We are just stuck?? So upsetting .. I’m a diehard Apple user of all things they make .. upgrade at every chance bc I’m a nerd that way .. want the new iPad pro.. or the air.. prob both.. normally would be dying to Order 😩😩😠😠

Apr 15, 2020 1:45 PM in response to DocOct

I tried everything and noting worked!


I called apple and they will send another pair, and I will return these ones. They put a hold on my credit card for $180 which will remove when I ship the defective ones. I didn't feel great about this after being an apple customer since 2008 and having so many products with them, but that's the way it works.


Apr 19, 2020 1:54 PM in response to DocOct

I started having the crackling and popping sound about a week into use. It is just in the right bud and only when I'm in transparency or noise cancellation modes. It goes away when the modes are off. I've had it stop while listening to audio books, but it always starts when playing music. I tried resetting them, but didn't stop the issue.

Apr 20, 2020 8:37 AM in response to DocOct

I solved this, at least for me. I had trouble with my left airpod some time ago. Miraculously it healed itself. Then suddenly the right. But I noticed it was reactive to my touching the airpod while it was in my ear, not at the bottom by the mic, but the sensor on the side (not the top). It was almost sounded like static electricity, faint crackling. But it would stop completely if I stood still and didn't touch it. That sensor is what determines the ambient sound for purposes of adjusting noise cancellation and transparency. So I used a good old fashioned compressed air can (which has saved my keyboard more than once) and just gave a brief shot from a distance (so as not to damage the sensor), VOILA! Problem completely solved. Dust or particles must have gotten inside the grating and were causing it to completely confuse the sensor as to the ambient sound. If you try this (which may work just as well by blowing on it intensely), just don't get too close with the compressed air as the components are very small and sensitive and could be damaged if the stream of air is too close or powerful. Good luck!


Apr 20, 2020 4:43 PM in response to DocOct

That this issue is showing up as solved says it all. 1.5K or so people have so far come to this thread to say they have the same problem.


Ive only noticed the crackling in my right pod when on phone calls. I’m always in transparency mode. I haven’t noticed it with music which I almost always listen to in NC mode. What is weird is, my ear hasn’t changed and the right ear pod has gone from having a good seal under Apples ear test, to not having a good seal. I know the seal is the same and I’ve tried all three tips and get the same bad test result. Do others have similar test failure after initially having a good seal too?

Apr 22, 2020 9:25 AM in response to DocOct

Apple, please help. I have a set of the newer generation of Airpod Pro and the left pod creates a terrible buzzing/vibrating sound in my ears. It is nearly painful and it is as if the entire speaker is blown. This is really a problem given how expensive these Airpods are. I have done a complete reset of the case, I have used the "forget this device" and re-paired the pods with both phone and iPad and nothing is working. I am to the point where I cannot use these Airpods and it is a total shame.

Apr 22, 2020 5:40 PM in response to anfedoro

Cleaning the AirPods with canned air only helped a few users - and I would argue that it is, at best, a temporary fix. This is a hardware issue that requires a replacement. Contact 1-800-My-Apple. You will need a credit card which will be temporarily charged $99USD in case you do not return the damaged AirPod to Apple. I received my replacement in the US via FedEx in less than 24 hours. Excellent service!

Apr 24, 2020 9:20 AM in response to DocOct

I am having the same issue,a scratchy sound is there in my left AirPod pro,seems like some lose particle is inside the airpod.But the irritating sound vanishes once transparency and noise cancelling is kept In off in either state.Also there is weird sound while touching the outer body of AirPod.

kindly suggest way forward as it seems I have wasted my Rs.23000 INR.

My ist generation is still working fine with no complaints.

AirPods Pros making crackling static noises

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.