Unreadable data on Health App - coming from newly released data from VA Hospital

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Level 1

9 points

Unreadable data on Health App - coming from newly released data from VA Hospital

With the new release allowing one to view all health records from the VA, much of the data is unreadable. There is a separate 'link' at the bottom listed as such (Unreadable Data). When you click on that 'link' you will then see several 'panel' links. The next page you can view FHIR Source Data. Question is, why are we seeing this? A bug in the code? Perhaps others have experienced this? I assume it is a 'back end' issue and not related to the iOs software. Please help. Thanks.

iPhone XS Max, iOS 13

Posted on Nov 6, 2019 11:07 AM

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Answer 1

JayWade

Level 1

4 points

Nov 7, 2019 3:18 PM in response to usaveteran

I am having the same issue. There are more unreadable records than readable records for me.

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Answer 2

usaveteran Author

Level 1

9 points

Nov 7, 2019 3:24 PM in response to JayWade

I have been in touch with the IT department of the VA - this is a known issue. They claim that the Apple team chose not to allow user to view certain data from the VA and list it under Unreadable Data. The VA releases all data but different vendors (Apple) choose which data to populate their apps.

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Answer 3

usaveteran Author

Level 1

9 points

Nov 9, 2019 7:38 PM in response to Jyroflux

First, be sure you have a Premium account - not a Basic one on the MyHealtheVet site. You would get the premium account by going to your VA at the MyHealtheVet office to get verified. You will then be able to access all your records. Then, when going to the Health app on your iPhone, you will be able to connect the two accounts.

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