You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Catalina won't install, the error message states iOS 15 is required before Catalina can be installed. I

I've been on this loop for two days now, where the preferences update says there is no update needed, but the macOS 10.15.1 says version 10.15 is needed. How can I install the new update, when apple won't allow it? System preferences says my iMac is up to date with Mojave 10.14.6. So confusing, which apple never used to be.

iMac 21.5" 4K, macOS 10.14

Posted on Nov 6, 2019 12:09 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2019 12:54 PM

Hi Sanzserif,


Ok, let's try this.


In the Finder, press command space bar and type in Terminal and double click it with your mouse to open the application.


When the Terminal window loads, copy and paste the following two commands and hit the enter after pasting each one. Select it and press command c to copy from this post and command v to paste in the terminal window.


Try entering the following two commands in a Terminal window:

  • sudo softwareupdate -l -all --force --reset-ignored
  • softwareupdate --reset-ignored


- credit: Tesserax


I hope this helps.

Similar questions

20 replies
Question marked as Top-ranking reply

Nov 11, 2019 12:54 PM in response to Sanzserif

Hi Sanzserif,


Ok, let's try this.


In the Finder, press command space bar and type in Terminal and double click it with your mouse to open the application.


When the Terminal window loads, copy and paste the following two commands and hit the enter after pasting each one. Select it and press command c to copy from this post and command v to paste in the terminal window.


Try entering the following two commands in a Terminal window:

  • sudo softwareupdate -l -all --force --reset-ignored
  • softwareupdate --reset-ignored


- credit: Tesserax


I hope this helps.

Nov 11, 2019 9:34 AM in response to Sanzserif


Sanzserif wrote:

I downloaded that file, but it starts at 14.15.


Could you clarify this a little more? I assume you downloaded the installer for MacOS Catalina from the App Store using the download link? It should be 10.15.


Make sure you have a backup of your data before upgrading in case anything happens.


After it downloads from the app store, the installer will automatically launch to proceed the upgrade.


You can also check your applications folder to see if you see the installer. It will be labeled as "Install MacOS Catalina"


See screenshot below.


I hope this helps.


Nov 6, 2019 1:09 PM in response to Sanzserif

Hi Sanzserif,


What it's saying is that you need to have MacOS 10.15 installed first before you can install the point one update, MacOS 10.15.1.


Go to the App Store and download MacOS 10.15 first. Then install it to upgrade your Mac to 10.15 and then you will be able to apply the 10.15.1 update.


Make sure you have a backup first before upgrading to 10.15 in case anything should happen.


I hope this helps.

Nov 11, 2019 11:21 AM in response to Sanzserif

Hi Sanzserif,


Ok, this helps a lot.


Let's clarify, what you downloaded from the Apple website is the updater for MacOS 10.15 Catalina. It requires that you have 10.15 installed first to be able to update to 10.15.1. I hope this makes sense.


First, lets have you download the actual installer for MacOS 10.15 Catalina from the App Store.


Once you download the actual installer from the app store, you will then be able to upgrade your Mac from MacOS 10.14.6 Mojave to MacOS 10.15 Catalina.


There is no need to format your hard drive.


I hope this helps.

Catalina won't install, the error message states iOS 15 is required before Catalina can be installed. I

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.