Safari no longer opens "safe files" after downloading after update

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jsptxt1995 Author

Level 1

8 points

Safari no longer opens "safe files" after downloading after update

I have the setting enabled, and this is affecting everyone in my office. Does anyone have a solution? It worked before we updated to Catalina and Safari 13.

Posted on Nov 6, 2019 12:38 PM

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Answer 1

Eric Root

Level 10

685,221 points

Nov 19, 2019 1:31 PM in response to jsptxt1995

You are welcome. I would uninstall Bitdefender, to include the extensions in Safari. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac. They can adversely affect normal computer operation.

Bitdefender uninstall

Bitdefender uninstall (2)

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Answer 2

jsptxt1995 Author

Level 1

8 points

Nov 6, 2019 2:17 PM in response to Eric Root

I can't even get it to boot into safe mode. We are using Bitdefender, but I have it turned off at the moment. I've tried restarting and holding the shift key. I tried shutting down and restarting holding the shift key. I tried the Verbose mode it mentioned. I tried to use the terminal commands, and that didn't work. I even tried a hard shut down and the shift key. Each time it just booted normally and still has the issue.

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Answer 3

jsptxt1995 Author

Level 1

8 points

Nov 22, 2019 1:39 PM in response to Eric Root

Ok, I tried uninstalling BitDefender, and the issue is still occurring. I tried rebooting after the uninstall. Same. I shut down safari to make sure that there wasn't an error with that particular session. I even tried booting in safe mode, and Safari still wouldn't open safe files in Safe Mode. I'm not sure what else to do here. Any thoughts?

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Answer 4

Dec 13, 2019 12:01 PM in response to jsptxt1995

I am having the same issue after upgrading to Catalina. I am not running any anti-virus program, and PDF files opened normally in Mojave. And yes, I have made sure that the "Open Safe Files" button is checked... Hoping I can find a solutions somewhere...

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Answer 5

jsptxt1995 Author

Level 1

8 points

Nov 7, 2019 2:10 PM in response to jsptxt1995

I was able to boot in safe mode, and the problem still persisted. I don't feel comfortable posting the report link on the forum. Can I email it to you instead?

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Answer 6

Eric Root

Level 10

685,221 points

Nov 7, 2019 7:19 PM in response to jsptxt1995

I won't post my email address in an open forum.

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Answer 7

jsptxt1995 Author

Level 1

8 points

Nov 11, 2019 8:37 AM in response to Eric Root

That totally makes sense. I wasn't thinking when I asked.

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Answer 8

jsptxt1995 Author

Level 1

8 points

Nov 19, 2019 1:02 PM in response to Eric Root

Hey Eric,

I ran the Etrecheck as requested. Please let me know what you recommend to resolve.

Thanks again for your help!

Here is the report:

https://pastebin.com/7Uds8shw

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Answer 9

jsptxt1995 Author

Level 1

8 points

Nov 19, 2019 1:35 PM in response to Eric Root

Thanks, Eric. I had a feeling that BitDefender was the issue. I am going to see if our IT department will allow me to uninstall, and I will see if that resolves. Thanks again for your help.

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Answer 10

Eric Root

Level 10

685,221 points

Nov 19, 2019 2:43 PM in response to jsptxt1995

You are welcome.

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Answer 11

Eric Root

Level 10

685,221 points

Nov 6, 2019 1:30 PM in response to jsptxt1995

Are you running any anti - virus programs? Using a VPN?

Does it work in the Safe Mode?

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

Web site version if required. https://etrecheck.com

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Safari no longer opens "safe files" after downloading after update

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