airpods pro hissing

The new Airpods Pro have incredible sound quality and quite good noise cancelling. But has anyone else noticed a hissing sound come from them? It's so bad that my ears keep ringing for hours after taking them off. I might have to return these unfortunately. As good as the sound is, I can't take the constant hissing from them. Anyone else have this issue?

Posted on Nov 6, 2019 4:44 PM

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Posted on Nov 23, 2019 8:58 AM

I actually figured it out. It's an interference problem, as someone suggested. I put mine back in the case and held the button on the back to reset them, and they came out sounding perfect. I hope it works for you.

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35 replies

Jan 30, 2020 7:16 AM in response to CMCMC

My Airpods hissing very audible in transparency mode, independent of volume, independent of connection even.


I think they let enough ambient noise through without transparency though, so I switched the on-headphones mode control to switching between off/noise-cancelling, instead of the default transparency/noise-cancelling. (settings/bluetooth/airpods/(i)/noisecontrol)

Nov 11, 2019 11:41 AM in response to CMCMC

Hi CMCMC,


Thank you for using the Apple Support Communities! I understand you are experiencing a sound concern with your AirPods Pro, and I'd like to help.


There are a few things I'd like to have you test out, to see if it impacts this sound you are describing:


-Are you hearing this sound while in standby, or while on a call or listening to different media?

-Does the sound go away or change when you adjust the volume lower?

-Do you hear this sound when you have a certain noise-control mode enabled, or do you hear it with all three noise-control modes? AirPods Pro Active Noise Cancellation and Transparency mode - Apple Support.

-If you pair your AirPods Pro with another compatible device, do you hear the same sound? Connect and use your AirPods and AirPods Pro - Apple Support.


Keep me posted by replying back with responses to the above questions.



Regards.

Jan 6, 2020 3:24 AM in response to CMCMC

I had this issue when I changed from one phone to another. There's actually three sound settings for airpods; one is noise cancelling and this removes the hissing. Open the ipod case and in setting; via bluetooth; once connected click on the 'i' for the ipods. This takes you into the settings and the settings can be changed; thus removing the hissing noise!! :) happy days...

Nov 30, 2019 7:48 PM in response to CMCMC

I too am starting to experience this with my left AirPod Pro. It seems that whenever a sound is made outside the AirPod I start to hear a static sound like when I walk, someone talks, or if I move my head. This tells me that it might be a microphone issue with the left AirPod. If I am still experiencing this I will call Apple Monday. Hopefully it will resolve itself on its own.

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airpods pro hissing

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