Stutter issue (please pay attention to this issue)

Hi Guys


I don't know why Apple doesn't fix stutter issue in iPhone XS/XS Max and even Pro/Pro Max. Scrolling and animation stutter happens in all of new iPhones. It's in whole of UI like opening or closing apps animation or scrolling in lots of apps. it's intermittent issue and happens rarely, but it's very annoying me. I saw lots of videos about iOS updates in YouTube and it's good to know I could see stutter in YouTubers's iPhones too.


for some users, maybe It's hard to see stutter, because it happens rarely. but to those who can not see the stutter, please go to Setting> Privacy> Analytics & Improvement> Analytics Data and then open

a error file that has lot's of text and you can scroll it (like

JetsamEvent). for the first time, scroll the page and you see the

scrolling stutter. remember that this scrolling stutter just happen for

the first time of scrolling which got a little better as scrolled back.


I don't mean stutter just happens in Analytics Data files. It happens whole of UI, but in those file you can easily see this issue on XS/XS Max and Pro/Pro Max. I checked my iPhone 7 and even iPhone 5. they are still smooth.


iPhone XS Max, iOS 13

Posted on Nov 7, 2019 7:03 AM

Reply
322 replies

Nov 9, 2019 8:51 AM in response to HTohidlou

As per Apple for the Apple Support Communities:


"Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind."


I suggest that you submit your suggestion/concern directly to Apple here: Product Feedback - Apple


On the other hand, if you feel that this is program coding error with Apple-provided software, then use this link:

Dec 11, 2019 12:51 PM in response to Nik3m

right. really annoying. still no fix. you can find lot's of pages about stuttering in many forums.


Warrennn, macrumors member, told us "During a routine call to Apple for help with the Music app, I mentioned bugs in Apple products which don't seem to be addressed by Apple, perhaps due to the relatively small number of complainers. I mentioned the animation stutter and the lady on the other end replied enthusiastically that she agreed with me and was very annoyed by the stutter in phones with the A12 and A13 chips. I was pleased that she took notice, though I am afraid that it is unlikely that Apple will do anything about it."


I don't know why other users do not join us. it's widespread issue!

Nov 7, 2019 7:20 AM in response to SravanKrA

thank you for your respond, but this issue is widespread. I checked all of Apple Store's iPhones, but unfortunately all of them have scrolling stutter and even animation stutter. I checked my brother's iPhone 11 Pro Max and it's stutter too. restoring iOS and set up as a new phone can not fix it. please go Analytics Data files then you can see it too.

Jul 25, 2020 11:41 AM in response to HTohidlou

Hi bro I realized this shutter issue too the first day I bought myself a iPhone 11 Pro Max. Just so you know my iPhone 8 Plus has no such shutter issue since the beginning of iOS 11 and been through multiple iOS updates until iOS 13.6. One thing worth mentioning is I recalled that when I first updated to iOS 13, it had suffered from bugs that made our Home Screen showing signs of jerkiness when swiping left and right that's why Apple released so many iOS 13 updates within a few months to address multiple issues and I'm glad that the Home Screen jerkiness issue was fixed.


Wow it must have been really tough for you to endure since you were started to use your iPhone XS Max in 2018. I tried everything I could do like Reset All Settings and Erase All Content and Settings. Since I'm an IT guy so I know it's useless for reset and erase because the problem already existed as a new phone. And then I also did DFU restore but also to no avail. After doing some research on the internet I was suspecting that probably it's another Display Module faulty issue (https://support.apple.com/en-my/iphone-x-display-module-replacement-program) but later I came to think of it since my iPhone 11 Pro Max is a new phone out of the box but still have this issue then maybe it's not Display Module issue after all. I highly suspect it's iOS software or touchscreen controller driver issue. I guess Apple is using Synaptics touchscreen controller chip for iPhone XS series and iPhone 11 series.

Nov 7, 2019 7:15 AM in response to HTohidlou

I think this is a perception and there is no measure for this nor it can be demonstrated. As you clearly said " "it happens rarely" indicates it is an issue with the iPhone you have.


I am not sure how you have handled your iPhone and what is the battery condition and even the storage level of the iPhone in question.


If I were you. I would backup my iPhone on iCloud and restore it from there. Then chill out!

Nov 10, 2019 10:41 AM in response to HTohidlou

It’s does not depend on oled,this happens on my XR aswell after updating to iOS 13.2. The phone is brandnew and stutters a lot.If you Check control center management in settings and scroll up and down in the add and remove options tab you’ll experience major stutters.This also happens in battery management,in wallpaper selection,even in the home screen swiping from left to right.My phone sure is not faulty as it is brandew and its storage is empty. iOS was really smooth but now..

p.s. can somebody link the bug report site?

Nov 11, 2019 12:18 AM in response to HTohidlou

I don’t think it has to do with the refresh rate of the display and the support of 60hz on iOS 13.The stutters are most likely frame drops that happen because of some bug.This with the battery drain on iOS 13 are the most annoying bugs.Hopefully it will get fixed. Btw Where can I report this bug?

Nov 12, 2019 9:54 PM in response to HTohidlou

I just noticed the stutter scrolling issue with the update 13.2.1 and now still with 13.2.2. I first noticed it in Mail. Not only was it stuttering instead of smooth scrolling but I can no longer swipe to delete a message. I have to keep restarting mail and then it will scroll smoothly and I am able to delete by swiping temporarily but then the issue comes back. I noticed it tonight on Instagram as well. WTH?!. This is annoying as F#%*

iPhone 11 Pro

iOS 13.2.2

Nov 12, 2019 10:26 PM in response to HTohidlou

I tried replicating that on my phone as you suggested. It's a long list of menu items and on my iPhone 11 Pro, it moved very smoothly, even when going at high speed through the list.


It might have something to do with available memory on your phone. Your phone uses some of its memory for data storage, just like a hard drive on a computer, and some of the memory is used more like RAM (random access memory) in that the phone uses it for "thinking"/processing data. I have a phone with a 256 Gb capacity and nearly 111 Gb available free space. If you're using more of your capacity and are close to the limit, that can slow things down a bit, I'd think. If you are close to your limit, consider freeing up some space by deleting apps you're no longer using or files you no longer access (old videos, songs, podcasts, photos, etc.).


Some people like taking a LOT of photos/videos and never delete them or move them to another device, like a computer - that's one quick way to solve a storage space issue. I actually use a WD MyCloud drive - every photo or video I shoot goes to iCloud, and from there iCloud sends it to my MyCloud drive, freeing up iCloud space, while the MyCloud drive has a LOT of storage capacity - I'm currently at 8 Tb internal storage and have nothing yet connected to the external port, so I have room to expand it still. This allows me to delete old photos I rarely if ever look at and not worry about losing them forever.


If you love watching movies or TV shows on your iPhone, that's another major storage consumer. If you've watched it, delete it (or save it elsewhere first, then delete it).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stutter issue (please pay attention to this issue)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.